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- User Authentication
- Francis roy Calijan's Credentials
- Francis roy Calijan's Wallet
- Providing Telephone Customer Service
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Getting the Details Right: Spelling Basics
- Using the Parts of Speech
- Using Punctuation Marks
- Creating Well-constructed Sentences
- Abbreviating, Capitalizing, and Using Numbers
- Polishing Your Skills for Excellent Customer Service
- Expert Insights on Essential Customer Service Skills
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Engaging with Customers
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Francis roy Calijan's Transcript
- Francis roy Calijan's Wallet
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