Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Frederico De Souza Julio's Credentials
- Frederico De Souza Julio's Wallet
- Customer Success Manager Journey
- Unleashing Personal and Team Creativity
- Becoming a Continuous Learner
- How to Learn Effectively
- Keeping Your Skill Set Current in the Digital Economy
- Developing a Team of Creative Gurus
- Developing a Growth Mindset
- Verifying and Building on Creative Ideas
- Uncovering and Utilizing Your Talents and Skills
- Self-improvement for Lifelong Success
- Curiosity and Creativity
- Cultivating a Passion for Learning in Yourself and Others
- Sales & Presentation Skills
- Running Meetings in Better Directions
- Positioning Powerful Messages to Enable Action
- Motivating Action with a Compelling and Data-driven Story
- Communication & Listening Skills
- Planning Meetings Fit for Purpose
- Preparing Impactful Presentations that Drive Decision Makers to Action
- How to Manage Difficult Conversations
- Capturing the Attention of Senior Executives
- Planning an Effective Presentation
- Building Your Presentation
- Ensuring Successful Presentation Delivery
- The Discovery Meeting: Starting Off on the Right Foot
- Turning Objection into Opportunity during a Sales Call
- The Value Proposition: Getting Your Pitch Right
- Become a Great Listener
- Communicating Effectively with Customers
- Using Active Listening in Workplace Situations
- Facing Confrontation in Customer Service
- Dealing with Customer Service Incidents and Complaints
- A Customer First Mindset
- Shaping the Customer Experience across Digital and Physical Channels
- Enhancing the Customer Experience with HCI
- Achieving Customer-centric Design with User Personas
- Interacting with Customers
- Understanding the Digital Customer
- Six Sigma Black Belt: Determining Requirements from the Voice of the Customer
- Exploring Customer Journey Mapping
- Customer Relationships
- Embracing a Customer-obsessed Mentality
- Be Liked and Respected in the Workplace
- Six Sigma Voice of the Customer
- Polishing Your Skills for Excellent Customer Service
- Rapport Building in Customer Service
- Designing a Customer Service Strategy
- Concepts & Background
- Listening Even When It's Difficult to Listen
- Improving Your Memory Skills
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Aligning Goals and Priorities To Manage Time
- Developing a Plan to Further Your Career
- Maximize Your Productivity by Managing Time and Tasks
- Expert Insights on Setting and Managing Priorities
- Developing Emotional Intelligence
- Frederico De Souza Julio's Transcript
- Frederico De Souza Julio's Wallet
- About Accredible