Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Ganesh Shanbhag's Credentials
- Ganesh Shanbhag's Wallet
- Microsoft Azure Fundamentals: Azure Files
- Microsoft Azure Fundamentals: Managing Azure Storage
- Microsoft Azure Fundamentals: Managing the Microsoft Azure Hierarchy
- CCNA 2020: Configuring & Verifying NAT
- SCOR: DHCP Snooping, DAI, IP Source Guard, Private VLANs, & Storm Control
- Professionalism, Accountability, & Ethics
- Customer Service Representative Journey
- Detail-oriented and Organizational Skills
- Building Trust with Business Ethics
- Problem Solving: Defining and Stating the Problem
- Problem Solving: Generating Solutions
- Problem Solving: Choosing and Implementing the Right Solution
- Viewing the Big Picture Strategically
- Assessing Organizational Risks
- Managing Organizational Risks
- Recognizing Organizational Risks
- Enhancing Communication through Listening
- Overcoming Barriers to Effective Listening
- Listening to Engage, Empower, and Influence
- Conveying Your Message without Words
- Expanding Your Communication Skill Set
- Be Productive by Working Efficiently
- Bash Scripting Flow Control & Data Types
- Learning from Failure and Success
- Building a Circle of Connections for Networking Success
- Becoming Your Own Best Coach
- Earning and Offering Trust at Work
- Get Organized and Stop Procrastinating
- Set Your Workspace Up For Success
- SCOR: Configuring and Verifying VPN & IPsec
- Microsoft Azure Fundamentals: Azure Management Tools
- Avoid Procrastination by Getting Organized Instead
- CCNA 2020: AAA Security & VPN Types
- Agile & TDD Best Practices for APIs: Test-driven Development Strategy
- Techniques & Tools
- Scrum Artifacts and Investment Guidelines
- Customer Service: Becoming a Chat Agent Star
- Scrum Product: Defining the Why & How of the Product
- Testing Approaches
- Secure Agile Programming: Testing
- Skills for Project Analysts: Negotiation Skills
- Applying Scrum Development Practices
- Scrum: Creating Effective Product Backlogs
- Scrum: Product Backlog
- Risk Management: Project Risk Assessment
- Managing and Engaging Stakeholders
- Business Analysis for Project Management: Practices for Later Project Stages
- Product Development Practices
- Managing Your Time So It Doesn’t Manage You
- Providing On-site Customer Service
- Scrum Concepts & the Product Owner
- Project Management Needs vs. Expectations
- Stakeholder Communication: Software Projects & Stakeholder Communication
- Scrum: Product Development Framework
- CCNA 2020: SNMP, Syslog, & PHB for QoS
- Decision Making for Software Project Managers
- Project Evaluation: Defining Success Metrics
- Transition to Scrum: Agile Foundation to Scrum
- Lean in Scrum: Lean Development Practices
- Introduction to Bash Scripting
- Scrum Master: Scrum for the Team
- Transitioning to Scrum
- Scrum Team Velocity: Exploring Team Velocity
- Agile Foundations: Fundamentals
- Agile Foundations: Scrum Methodology
- Agile Methodologies
- SCOR: Network Access & Secure Network Management
- SCOR: Security Basics & Common Threats
- SCOR: Security Vulnerabilities, Attack Mitigations, & Cryptographic Solutions
- Make The Time You Need: Get Organized
- Microsoft Azure Fundamentals: Migrating to Microsoft Azure
- Aligning Goals and Priorities To Manage Time
- Microsoft Azure Fundamentals: Cloud Computing
- Problem Solving
- Identifying Risks in Your Organization
- Using Strategic Thinking to Consider the Big Picture
- Leveraging the Power of Analogical Thinking
- Sharpening Your Focus to Stay on Track
- Making the Most of Making Mistakes
- Taking Effective and Professional Notes
- Outwitting Your Cognitive Bias
- Getting the Details Right: Spelling Basics
- The Art of Staying Focused
- Making an Impact with Non-verbal Communication
- Communication Skills
- Reaching Efficient Solutions with Computational Thinking
- Using Active Listening in Workplace Situations
- Basics of Customer Service
- Solve Problems Using Systems Thinking in the Workplace
- Listening Even When It's Difficult to Listen
- Choosing and Using the Best Solution
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- Do We Have A Failure to Communicate?
- Defining Alternative Solutions to a Problem
- Trust Building through Effective Communication
- The Art and Science of Communication
- Designing a Customer Service Strategy
- Cloud Computing Fundamentals: Risk Management
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Cloud Computing Fundamentals: Migrating to the Cloud
- Developing Personal Accountability
- Taking Responsibility for Your Accountability
- Cloud Computing Fundamentals: Presence & Privacy
- Embracing a Customer-obsessed Mentality
- Saving Time by Setting Goals
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Rapport Building in Customer Service
- Customer Service: Strengthening Your Service Skills
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Polishing Your Skills for Excellent Customer Service
- Cloud Computing Fundamentals: Cloud Access Control
- Interacting with Customers
- Getting to the Root of a Problem
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Generating Effective Solutions
- Customer Service: Fostering a Service Mindset
- Customer Service: Engaging with Customers
- Customer Service: Adapting to Your Customers' Cues
- Leveraging the Power of Performance Management
- Using Business Etiquette to Increase Your Professionalism
- Boosting Performance with the Employee Appraisal Process
- CCNA 2020: IT Security Concepts
- Building Customer Relationships in a Virtual Environment
- Cloud Computing Fundamentals: Storing & Managing Cloud Data
- Cloud Computing Fundamentals: Cloud Virtualization & Data Centers
- Cloud Computing Fundamentals: Considerations
- Cloud Computing Fundamentals: Introduction
- Cloud Service Models & Benefits and Issues
- Introduction to the Agile Principles and Mindset Bootcamp: Session 1 Replay
- Value-driven Delivery: Delivering Value in Agile Projects
- Agile Hybrid Approaches
- Business Orientation: Strategic Organizational Goals
- Business Strategy: Managing Organizational Value
- Advanced Scrum for Project Management
- Project Management: Scrum Framework for Software Development
- Agile Software Development: Agile Project Management Techniques
- Agile Software Development: Agile Development Life Cycle
- Agile Project Scheduling and Monitoring
- Agile for Software Development: Lean, Agile, & Scrum Methodologies
- Agile Project Planning
- Agile Stakeholder Engagement and Team Development
- Agile Principles and Methodologies
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Ganesh Shanbhag's Transcript
- Ganesh Shanbhag's Wallet
- About Accredible