Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Gavin Lester's Credentials
- Gavin Lester's Wallet
- AI in the Workplace
- CGI Annual Tour F2025
- Aligning Goals and Priorities To Manage Time
- Harnessing the Disruption of Generative AI
- Agile Project Scheduling and Monitoring
- Generative AI and Its Impact to Everyday Business
- Establishing AI Guardrails and Governance
- Agile Project Planning
- Agile Principles and Methodologies
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Facing Confrontation in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Embracing Change at Work
- Working Collaboratively with Experts
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Controlling Conflict, Stress, and Time in Customer Service
- Interacting with Customers
- Trust Building through Effective Communication
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Fostering a Service Mindset
- Expanding Your Communication Skill Set
- Communicating Effectively with Customers
- Customer Service: Adapting to Your Customers' Cues
- Building Customer Relationships in a Virtual Environment
- Maximize Your Productivity by Managing Time and Tasks
- Synchronize Goals to Optimize Your Team
- Polishing Your Skills for Excellent Customer Service
- Managing Pressure and Stress to Optimize Your Performance
- Building Rapport through Strong Collaboration
- Customer Service: Engaging with Customers
- SQL Selecting, Ordering, & Filtering
- SQL Developer
- Database Fundamentals: Database Concepts
- Keeping Business Calls Professional
- Becoming a Successful Collaborator
- Solve Problems Using Systems Thinking in the Workplace
- Be Liked and Respected in the Workplace
- SELECT Statement, Expressions, & Operators
- SQL Concepts & Queries
- Relational Database Concepts
- Expert Insights on Presentation Skills
- Take a Deep Breath and Manage Your Stress
- Becoming Your Own Best Coach
- Problem Solving: Defining and Stating the Problem
- Learning from Failure and Success
- Turning Social Intelligence into Actionable Insight
- Helping Customers Find You
- Communicating with Confidence
- Become a Great Listener
- Expanding Your Digital Mindset
- Assessing Digital Challenges and Risks
- Reaching Customers Digitally
- Contributing as a Virtual Team Member
- Facing Virtual Team Challenges
- Creating Effective Social Customer Service
- Building a Digital Market via Websites and Email
- Embracing the Digital Opportunity
- Social Media and Social Selling
- Maintaining a Cohesive Multigenerational Workforce
- Optimizing Virtual Collaboration
- Taking Responsibility for Your Accountability
- Audience and Purpose in Business Writing
- Clarity and Conciseness in Business Writing
- Editing and Proofreading Business Documents
- Testing throughout the Software Life Cycle
- Adopting New Leadership Mindsets to Drive DEI
- Activating DEI Culture Shifts
- Advancing DEI with Agility
- Embedding Inclusion into Everyday Experiences
- CGI Annual Tour F2024: U.S. Federal (retired October 2023)
- The Art of Staying Focused
- Developing Personal Accountability
- Working Well with Others
- Proven Techniques for Technical Communication
- Improving Your Technical Writing Skills
- Workplace Diversity, Equity, and Inclusion in Action
- Using Active Listening in Workplace Situations
- Writing Effective E-mails and Instant Messages
- Effective Team Communication
- Using Business Etiquette to Increase Your Professionalism
- Building Shared Understanding across Cultural Divides
- Make The Time You Need: Get Organized
- Managing Your Time So It Doesn’t Manage You
- Organize Your Physical and Digital Workspace
- Developing a Mindset of Growth and Learning
- Business Analysis Professional Effectiveness Competencies
- Saving Time by Setting Goals
- Adopting an Inclusion Mindset at Work
- Moving from Bias to Inclusion in a DEI Journey
- Gavin Lester's Transcript
- Gavin Lester's Wallet
- About Accredible