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- ITIL® 4 Foundation: Introduction
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- Rapport Building in Customer Service
- Providing Telephone Customer Service
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- Facing Confrontation in Customer Service
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- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Controlling Conflict, Stress, and Time in Customer Service
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- Customer Service: Adapting to Your Customers' Cues
- Gianpaola Custodio Capistrano's Transcript
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