Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Glennford Garcia's Credentials
- Glennford Garcia's Wallet
- GenAI Academy: Yellow Belt Level 1
- CompTIA A+ 220-1002: MS Operating System Administrative Tools
- CompTIA A+ 220-1001: Troubleshooting Printers
- CompTIA A+ 220-1001: Common Devices
- AI in the Workplace
- GenAI Academy: White Belt
- Getting the Details Right: Spelling Basics
- Using the Parts of Speech
- Using Punctuation Marks
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Editing and Proofreading Business Documents
- Improving Your Technical Writing Skills
- Creating Well-constructed Sentences
- Abbreviating, Capitalizing, and Using Numbers
- Writing with a Professional Mindset
- Keeping Business Calls Professional
- Building Shared Understanding across Cultural Divides
- Making Difficult Conversations Meaningful
- Sharpening Your Focus to Stay on Track
- Expanding Your Digital Mindset
- Strength under Pressure: Building Perseverance and Resilience
- Strategies for Building a Cohesive Team
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Engaging with Customers
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Using Active Listening in Workplace Situations
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Developing a Mindset of Growth and Learning
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Optimizing Your Workplace Well-being
- Advancing Meaningful Diversity In The Workplace: Session Replay
- Polishing Your Skills for Excellent Customer Service
- Maximize Your Productivity by Managing Time and Tasks
- Managing for Operational Excellence
- Getting to the Root of a Problem
- Make The Time You Need: Get Organized
- Expert Insights on Listening
- Developing a Growth Mindset
- Designing & Shaping email in Outlook 365
- Complete Guide to Excel 365: Working With Charts & Sparklines
- Defining Alternative Solutions to a Problem
- Complete Guide to Excel 365: Validating, Cleaning, & Performing Lookups on Data
- CompTIA A+ 220-1002: System Utilities
- CompTIA A+ 220-1001: Implementing Network Concepts
- CompTIA A+ 220-1001: Connectors
- CompTIA A+ 220-1001: Power Supplies
- CompTIA A+ 220-1002: Comparing Common Operating Systems
- CompTIA A+ 220-1001: Storage Solutions
- CompTIA A+ 220-1001: Networking Tools
- CompTIA A+ 220-1001: Working with Peripheral Devices
- CompTIA A+ 220-1002: Security Fundamentals
- CompTIA A+ 220-1001: Working with Motherboards, CPUs, & Add-On Cards
- CompTIA A+ 220-1002: Software Troubleshooting
- CompTIA A+ 220-1001: Troubleshooting
- CompTIA A+ 220-1001: Printers
- CompTIA A+ 220-1001: Basic Cable Types
- CompTIA A+ 220-1001: Resolving Problems
- CompTIA A+ 220-1001: Accessories & Mobile Device Synchronization
- CompTIA A+ 220-1001: Mobile Device Network Connectivity & Application Support
- CompTIA A+ 220-1001: Installing Hardware & Display Components
- CompTIA A+ 220-1001: Laptops Features & Mobile Device Types
- CompTIA A+ 220-1002: Microsoft Command Line Tools
- CompTIA A+ 220-1001: Networking
- CompTIA A+ 220-1002: Windows Control Panel Utilities
- CompTIA A+ 220-1001: Network Hosts
- Rapport Building in Customer Service
- Unleashing Personal and Team Creativity
- Expert Insights on Time Management
- Listening Even When It's Difficult to Listen
- The Art of Staying Focused
- Expert Insights on Managing a Crisis
- Interacting with Customers
- How to Manage Difficult Conversations
- Managing Motivation during Organizational Change
- Being an Effective Manager When Times Are Tough
- Managing in a Crisis
- Contributing as a Virtual Team Member
- Conquering the Challenges of Public Speaking
- Coaching Techniques That Inspire Coachees to Action
- Facing Confrontation in Customer Service
- Aligning Goals and Priorities To Manage Time
- Saving Time by Setting Goals
- Expert Insights on Goal Setting
- Communicating with Confidence
- Aligning Unit Goals and Imperatives
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Synchronize Goals to Optimize Your Team
- Providing Telephone Customer Service
- Clarity and Conciseness in Business Writing
- Being an Effective Team Member
- Navigating in a Desktop Environment in Windows 10 (Fall Creators Update)
- Becoming an Accountable Professional
- Performing data calculations using formulas in Excel 365
- Microsoft 365 Fundamentals: Azure AD & Access Management
- Become a Great Listener
- Filtering and sorting data in Excel 365
- Configuring the Outlook Client in Outlook 365
- Configuring & Optimizing a System in Windows 10
- Your Role in Workplace Diversity
- Staying Balanced in a Shifting World
- Taking Effective and Professional Notes
- Expert Insights on Managing Across Generations
- Accessibility & Design
- Authoring Tool Accessibility Guidelines (ATAG)
- Leading across Cultures
- Using Communication Strategies to Bridge Cultural Divides
- How Culture Impacts Communication
- Introduction to Web Accessibility
- WCAG 2.0 Accessibility Standards
- Maintaining a Cohesive Multigenerational Workforce
- HTML5 & Accessibility
- Women in Leadership: Moving Beyond Gender Roles as a Leader
- Workplace Diversity, Equity, and Inclusion in Action
- Writing Effective E-mails and Instant Messages
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Expert Insights on Managing a Culturally Diverse Team
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Becoming a DEI Ally and Agent for Change
- Outwitting Your Cognitive Bias
- Leading Diversity
- Leadership Insights on Leading Diversity
- Glennford Garcia's Transcript
- Glennford Garcia's Wallet
- About Accredible