Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Guilherme Fantato Pedrazzoli's Credentials
- Guilherme Fantato Pedrazzoli's Wallet
- Skillsoft Support: Using Salesforce Lightning
- Microsoft Azure Fundamentals: Azure Management Tools
- Microsoft Azure Fundamentals: Cloud Computing
- Generative AI and Its Impact to Everyday Business
- Harnessing the Disruption of Generative AI
- Recognizing Hallucinations, Inaccuracies, and Bias in AI
- Navigating AI Ethical Challenges and Risks
- Establishing AI Guardrails and Governance
- Reimagining the Customer Experience with Generative AI
- Reimagining the Sales Process with Generative AI
- Unlocking Business Solutions with AI-Powered Analytics
- Using AI to Improve the Employee Experience
- Leading in the Age of Generative AI
- Encouraging Innovation and Experimentation with AI
- Leading through the AI Disruption with Empathy
- Leveraging AI as a Team Member
- Fostering a Growth Mindset in the Age of AI
- Leveraging Analytical and Critical Thinking to Implement AI
- Embracing Risk and Learning from Setbacks with AI Projects
- Global Knowledge : Support Onboarding
- Making the Most of Making Mistakes
- Developing Your Business Ethics
- Developing a Personal Accountability Framework
- The Building Blocks of Building Trust
- Professionalism, Accountability, & Ethics
- Customer Service Representative Journey
- Saving Time by Setting Goals
- Managing Your Time So It Doesn’t Manage You
- Maximize Your Productivity by Managing Time and Tasks
- Avoid Procrastination by Getting Organized Instead
- Expert Insights on Accountability
- Taking Effective and Professional Notes
- Make The Time You Need: Get Organized
- Becoming More Professional through Business Etiquette
- Becoming an Accountable Professional
- Becoming Your Own Best Boss
- Building Your Professional Network
- Expert Insights on Ethics
- Detail-oriented and Organizational Skills
- Leveraging the Power of Analogical Thinking
- Sharpening Your Focus to Stay on Track
- Expert Insights on Time Management
- Solve Problems Using Systems Thinking in the Workplace
- Organize Your Physical and Digital Workspace
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- The Art of Staying Focused
- Assessing Your Organization's Risks
- Aligning Goals and Priorities To Manage Time
- Using Strategic Thinking to Consider the Big Picture
- Identifying Risks in Your Organization
- Problem Solving
- Getting the Details Right: Spelling Basics
- Responding Effectively to Risks
- Expert Insights on Critical Thinking
- Expert Insights on Listening
- Choosing and Using the Best Solution
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Getting to the Root of a Problem
- Do We Have A Failure to Communicate?
- Defining Alternative Solutions to a Problem
- Communication Skills
- Trust Building through Effective Communication
- The Art and Science of Communication
- Making an Impact with Non-verbal Communication
- Basics of Customer Service
- Embracing a Customer-obsessed Mentality
- Expert Insights on Adapting to Change
- Navigating the Post-Pandemic Workplace
- Become a Great Listener
- Building Rapport with Your Boss
- Receiving Feedback with an Open Mind
- Leading a Customer-centric Culture
- Expert Insights on Design Thinking
- Dealing with Customer Service Incidents and Complaints
- Leadership Insights on Judgment and Decisiveness
- Leadership Insights on Leading a Customer-Centric Culture
- Polishing Your Skills for Excellent Customer Service
- Welcome to the Leadership Development Program
- Achieve Productivity in Your Personal Life
- Expert Insights on Lean UX
- Leadership Insights on Networking with your Peers
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Designing a Customer Service Strategy
- Leadership Insights on Being Accountable
- Customer Service: Discovering Customer Needs
- Sharing Space: Living, Learning, and Working at Home
- Expert Insights on Customer Relationships
- Communicating Effectively with Customers
- Interacting with Customers
- Take a Deep Breath and Manage Your Stress
- Customer Service: Strengthening Your Service Skills
- Building Customer Relationships in a Virtual Environment
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- Customer Service: Fostering a Service Mindset
- Developing a Growth Mind-set
- Developing and Supporting an Agile Mind-set
- Microsoft Teams: Communicating via the App
- Guilherme Fantato Pedrazzoli's Transcript
- Guilherme Fantato Pedrazzoli's Wallet
- About Accredible