Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Guillermo Zeledon's Credentials
- Guillermo Zeledon's Wallet
- Six Sigma: Quality Tools
- Six Sigma and Lean: Foundations and Principles
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Managing Your Time So It Doesn’t Manage You
- Making the Most of Making Mistakes
- Avoid Procrastination by Getting Organized Instead
- Organize Your Physical and Digital Workspace
- Achieve Productivity in Your Personal Life
- Taking Effective and Professional Notes
- Getting the Details Right: Spelling Basics
- Becoming More Professional through Business Etiquette
- Building Your Professional Network
- Detail-oriented and Organizational Skills
- Professionalism, Accountability, & Ethics
- Customer Service Representative Journey
- Leveraging the Power of Analogical Thinking
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Trust Building through Effective Communication
- Assessing Your Organization's Risks
- Getting to the Root of a Problem
- Responding Effectively to Risks
- Do We Have A Failure to Communicate?
- Using Strategic Thinking to Consider the Big Picture
- Expert Insights on Critical Thinking
- Identifying Risks in Your Organization
- Defining Alternative Solutions to a Problem
- Problem Solving
- Communication Skills
- Making an Impact with Non-verbal Communication
- Embracing a Customer-obsessed Mentality
- Expert Insights on Listening
- Customer Service: Interpreting Customers’ Service Priorities
- The Art and Science of Communication
- Designing a Customer Service Strategy
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- Basics of Customer Service
- Customer Service: Discovering Customer Needs
- Expert Insights on Time Management
- Customer Service: Adapting to Your Customers' Cues
- Expert Insights on Resilience & Perseverance
- Maximize Your Productivity by Managing Time and Tasks
- The Art of Staying Focused
- Make The Time You Need: Get Organized
- Forging Ahead with Perseverance and Resilience
- Aligning Goals and Priorities To Manage Time
- Key Elements of Business Execution
- Grit
- Reaching Goals Using Perseverance and Resilience
- Customer Service: Fostering a Service Mindset
- Expert Insights on Working Effectively on a Team
- Your Role in Workplace Diversity
- Bridging the Diversity Gap
- Positive Atmosphere: Establishing a Positive Work Environment
- Learning from Failure
- Developing Your Business Acumen
- Contributing as a Virtual Team Member
- Being an Effective Team Member
- Strategies for Building a Cohesive Team
- Managing Employee Development
- Effective Team Communication
- Positive Atmosphere: Establishing an Engaged Workforce
- Managing for Cross-functionality
- Managing Your Company's Talent
- Managing the Unique Needs of Experts
- Expert Insights on Establishing a Positive Work Culture
- Genius Partnerships
- Unleashing Personal and Team Creativity
- Expert Insights on Problem Solving
- Developing a Team of Creative Gurus
- Expert Insights on Innovation
- Developing a Personal Accountability Framework
- Effectively Directing and Delegating as a Manager
- Verifying and Building on Creative Ideas
- Building Innovation Cultures and Leaders
- Becoming Your Own Best Boss
- Expert Insights on User Research
- Expert Insights on Trust
- Expert Insights on Accountability
- Being a Responsible Corporate Digital Citizen
- Becoming an Accountable Professional
- The Building Blocks of Building Trust
- Expert Insights on Ethics
- Polishing Your Skills for Excellent Customer Service
- Navigating Challenging Situations with Diplomacy and Tact
- Acting with Diplomacy and Tact
- Developing Your Business Ethics
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Dealing with Customer Service Incidents and Complaints
- Communicating Effectively with Customers
- Interacting with Customers
- Guillermo Zeledon's Transcript
- Guillermo Zeledon's Wallet
- About Accredible