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- Microsoft 365 Fundamentals: Office 365 & Collaboration
- Microsoft 365 Fundamentals: Protecting Your Information
- Microsoft 365 Fundamentals: Skype for Business, Teams, & Collaboration
- Microsoft 365 Fundamentals: Microsoft 365, Exchange, & SharePoint
- Controlling Conflict, Stress, and Time in Customer Service
- Providing Telephone Customer Service
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Become a Great Listener
- Proven Techniques for Technical Communication
- Microsoft 365 Fundamentals: Windows 10 & Admin Center
- Microsoft 365 Fundamentals: Deployment Planning, Azure, & Updates
- Microsoft 365 Fundamentals: Windows 10, Autopilot, & Azure
- Microsoft 365 Fundamentals: Windows 10 Enterprise
- Microsoft 365 Fundamentals: Cloud Services & Principles
- Microsoft 365 Fundamentals: Cloud Benefits & Considerations
- Calendar Tools
- Microsoft 365 Fundamentals: Understanding Cloud Concepts
- Designing & Shaping Email
- Contact Tools
- Sending & Receiving Email
- Illustrating Email
- Setting Up
- Getting to know the Office 365 web portal
- Summer 2020 Update
- Office 365 Spring 2020 Update
- Transitioning to Office 365
- Interacting with Customers
- Ioana-Alexandra Zegheru's Transcript
- Ioana-Alexandra Zegheru's Wallet
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