Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- James andrew Rosales's Credentials
- James andrew Rosales's Wallet
- Navigating Other People's Emotions
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Strengthening Your Service Skills
- Critical Thinking: Challenging Assumptions
- Critical Thinking: Drawing Sound Conclusions
- Critical Thinking: Investigating Arguments
- Enhancing Communication through Listening
- Customer Service: Discovering Customer Needs
- Windows 10: Manage Devices & Data
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- CompTIA A+ 220-1001: Implementing Network Concepts
- CompTIA A+ 220-1001: Connectors
- Windows 10: Active Directory Management
- CompTIA A+ 220-1001: Printers
- CompTIA A+ 220-1001: Basic Cable Types
- CompTIA A+ 220-1002: Critical Security Concepts
- CompTIA A+ 220-1001: Network Hosts
- IT Infrastructure Automation: Automated Monitoring
- Customer Service: Engaging with Customers
- Networking Standards and Connections
- CompTIA Server+: Server Roles
- CompTIA A+ Core 2: Desktop, Server, & Mobile Operating Systems
- Customer Service: Fostering a Service Mindset
- CompTIA A+ Core 1: Networking Fundamentals
- CompTIA A+ Core 1: Troubleshooting & Resolving Printer Issues
- CompTIA A+ Core 1: Troubleshooting Wired & Wireless Networks
- CCSP 2022: Data Center Design & Risk Analysis
- Windows Client: Working with Group Policy
- Windows Administration: Managing Users & Groups
- Windows Administration: Managing Printing Services
- Proofing email in Outlook 365
- Tagging, sorting and filtering emails in Outlook Microsoft 365
- Organizing emails in Outlook 365
- CompTIA A+ 220-1002: System Utilities
- Using calendar tools & tasks in Outlook Microsoft 365
- Optimizing Workflows in Outlook 365
- Windows 11 Desktop Troubleshooting
- Sending and receiving emails in Outlook Microsoft 365
- Configuring the Outlook Client in Outlook 365
- Clarity and Conciseness in Business Writing
- Setting up the application in Outlook Microsoft 365
- Writing Effective E-mails and Instant Messages
- Improving Your Technical Writing Skills
- CompTIA A+ 220-1002: Software Troubleshooting
- Getting to know the Office 365 web portal
- Sending E-mails to the Right People
- Exploring the Productivity tools in Windows 11
- CompTIA A+ 220-1001: Resolving Problems
- Configuring & Optimizing a System in Windows 11
- Getting started in Teams 2023
- Formatting messages in Teams 2023
- Organizing & searching for files in Windows 11
- Accessing and managing files in Windows 11
- Getting Started in Windows 11
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- James andrew Rosales's Transcript
- James andrew Rosales's Wallet
- About Accredible