Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- James Hofilena's Credentials
- James Hofilena's Wallet
- Improving Your Memory Skills
- Becoming a Continuous Learner
- Listening Even When It's Difficult to Listen
- Getting the Details Right: Spelling Basics
- Making the Most of Making Mistakes
- Professionalism, Accountability, & Ethics
- Taking Effective and Professional Notes
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Trust Building through Effective Communication
- The Art and Science of Communication
- Providing Telephone Customer Service
- Making an Impact with Non-verbal Communication
- Embracing a Customer-obsessed Mentality
- Communicating Effectively with Customers
- Designing a Customer Service Strategy
- Basics of Customer Service
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Polishing Your Skills for Excellent Customer Service
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Generating Effective Solutions
- Customer Service: Discovering Customer Needs
- Customer Service: Engaging with Customers
- Customer Service: Fostering a Service Mindset
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- The Four Ps: Essential Factors in Marketing
- Handling Team Conflict
- Encouraging Team Communication and Collaboration
- Interacting with Customers
- Being an Effective Team Member
- Do We Have A Failure to Communicate?
- Using Strategic Thinking as a Manager
- Conveying Your Message without Words
- Become a Great Listener
- James Hofilena's Transcript
- James Hofilena's Wallet
- About Accredible