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- Sorting & Filtering Data in Excel 2019 for Windows
- Creating Forms in Word 2019 for Windows
- Configuring Options & Settings in Excel 2019 for Windows
- Working with Excel Tables in Excel 2019 for Windows
- Sharing & Collaborating on a Presentation in PowerPoint 2019 for Windows
- Trust Building through Effective Communication
- Gaining a Positive Perspective on Feedback
- Providing Effective Internal Customer Service
- Writing Effective E-mails and Instant Messages
- Planning an Effective Presentation
- Polishing Your Feedback Skills
- Building Your Presentation
- Ensuring Successful Presentation Delivery
- Designing a Customer Service Strategy
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