Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Jeanne Therese Penalosa's Credentials
- Jeanne Therese Penalosa's Wallet
- Innovating with the Customer in Mind
- Problem Solving: Generating Solutions
- Problem Solving: Defining and Stating the Problem
- Completing tasks
- Skills Builder - Problem Solving
- Analysing complext problems and solutions
- Implmenting strategic plans
- Exploring problems
- Take a Deep Breath and Manage Your Stress
- Optimizing Your Workplace Well-being
- Managing and Supporting Employee Wellness
- Get Organized and Stop Procrastinating
- Set Your Workspace Up For Success
- Creativity and Innovation
- Opportunities and Planning
- Delighting Customers with Design Thinking
- Prototyping and Testing
- Design Thinking for Innovation: Brainstorming and Ideation
- Developing a Team of Creative Gurus
- Design Thinking for Innovation: Prototyping and Testing
- Achieving Customer-centric Design with User Personas
- Preparing and Implementing a Business Plan
- Viewing the Big Picture Strategically
- Making the Case for Your Business Project
- Nurturing the Creative Power of Your Team
- Design Thinking for Innovation: Defining Opportunities
- Stakeholder Engagement and Customer Service
- Embracing a Customer-obsessed Mentality
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Navigating through Changes and Conflicts in Projects
- Design Thinking and Agile Methodologies
- Design Thinking for Innovation: Stakeholder Engagement
- The Essential Role of the Agile Product Owner
- Building Agile Capabilities in Your Organization
- Developing and Supporting an Agile Mindset
- Unlocking Your Own Creative Genius
- Getting Started with Design Thinking
- Exploring Customer Journey Mapping
- Leadership Insights on Critical Thinking
- Building Innovation Cultures and Leaders
- Leading an Innovation Culture to Future-proof Your Organization
- CGI APAC: Innovation Pathway
- Developing Your Critical Thinking and Cognitive Flexibility
- Unleashing Personal and Team Creativity
- CGI Annual Tour F2025
- Generative AI and Its Impact to Everyday Business
- Establishing AI Guardrails and Governance
- CGI Annual Tour F2024: Asia Pacific Global Delivery Centers of Excellence (retired October 2023)
- Customer Service: Discovering Customer Needs
- Applying Virtual Assistant Technology
- Serving Digital Customers with Omnichannel
- Creating Engagement with Virtual Reality
- Shaping the Customer Experience across Digital and Physical Channels
- Using Robots and RPA in the Workplace
- Enhancing the Customer Experience with HCI
- Effective Edge Computing
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Dealing with Customer Service Incidents and Complaints
- Connecting with the Internet of Things
- Designing a Customer Service Strategy
- Expert Insights on Call Center Operations Management
- Customer Service: Generating Effective Solutions
- Understanding the Digital Customer
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Fostering a Service Mindset
- CGI APAC: Customer Experience Journey
- Becoming a DEI Ally and Agent for Change
- Adopting an Inclusion Mindset at Work
- Moving from Bias to Inclusion in a DEI Journey
- Recognizing and Addressing Micro-behaviors in the Workplace
- The Building Blocks of Building Trust
- CGI APAC: Diversity, Equity, and Inclusion
- Workplace Diversity, Equity, and Inclusion in Action
- Leadership Insights on Leading Innovation
- Leading Innovation
- Organize Your Physical and Digital Workspace
- Managing Pressure and Stress to Optimize Your Performance
- Make The Time You Need: Get Organized
- Achieve Productivity in Your Personal Life
- Design Principles
- Internet of Things Overview
- Using Augmented Reality for Organizational Gains
- Exploring Virtual Reality: Introduction
- How Blockchain Technology is Transforming Businesses
- Exploring Blockchain
- Exploring Data Visualization
- Harnessing the Power of Data Science for Business Growth
- Data Science Overview
- An Executive's Guide to Security: Protecting Your Information
- An Executive's Guide to Security: Understanding Security Threats
- Implementing an Automation Software Strategy
- Exploring Business Process Automation
- Embracing the Cloud for Business Efficiency
- Moving to the Cloud
- Getting Started with Machine Learning
- Transforming the Workplace Using Artificial Intelligence
- Introduction to Artificial Intelligence
- The Language of DevOps: DevOps Principles & Practices
- Introduction to Agile Software Development
- Jeanne Therese Penalosa's Transcript
- Jeanne Therese Penalosa's Wallet
- About Accredible