Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Jesalyn Balatayo's Credentials
- Jesalyn Balatayo's Wallet
- Customer Service: Engaging with Customers
- Customer Service: Interpreting Customers’ Service Priorities
- Building Customer Relationships in a Virtual Environment
- Customer Service: Adapting to Your Customers' Cues
- Working Well with Others
- Generative AI and Its Impact to Everyday Business
- Establishing AI Guardrails and Governance
- CGI Annual Tour F2024: Corporate Services (retired October 2023)
- Performing data calculations using formulas in Excel 365
- Customizing charts in Excel 365
- CGI PH GBS: Junior Consultant Journey
- Formatting cells and ranges in Excel 365
- JIRA Administration: Platform Fundamentals
- Working with Document Libraries in SharePoint Online
- Creating a Team Site in SharePoint Online
- Signing in & Setting Up in SharePoint Online
- Adding & arranging data in Excel 365
- Working with tables in Excel 365
- Getting started with charts in Excel 365
- Clarity and Conciseness in Business Writing
- Audience and Purpose in Business Writing
- Planning an Effective Presentation
- Building Your Presentation
- Ensuring Successful Presentation Delivery
- Keeping Business Calls Professional
- Writing and Preparing an Effective Speech
- Conquering the Challenges of Public Speaking
- Applying Virtual Assistant Technology
- Effective Edge Computing
- Understanding Augmented Reality in Business
- Creating Engagement with Virtual Reality
- Transforming the Workplace Using Artificial Intelligence
- Using Robots and RPA in the Workplace
- Connecting with the Internet of Things
- Serving Digital Customers with Omnichannel
- Shaping the Customer Experience across Digital and Physical Channels
- Getting Started with Machine Learning
- Understanding the Digital Customer
- Exploring Business Process Automation
- Implementing a Process Automation Strategy
- Enhancing the Customer Experience with HCI
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Expert Insights on Call Center Operations Management
- Customer Service: Discovering Customer Needs
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Fostering a Service Mindset
- How to Manage Difficult Conversations
- Communicating with Confidence
- The Art and Science of Communication
- Writing Effective E-mails and Instant Messages
- Using the Parts of Speech
- Using Punctuation Marks
- Improving Your Technical Writing Skills
- Leading Innovation
- Leadership Insights on Leading Innovation
- Jesalyn Balatayo's Transcript
- Jesalyn Balatayo's Wallet
- About Accredible