Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- John Shipanuka's Credentials
- John Shipanuka's Wallet
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Expert Insights on Negotiation
- Getting Started with Excel for Office 365
- Opening & Setting Up
- Expert Insights on Mindsets
- Expert Insights on Managing Yourself
- Expert Insights on Managing Fear
- Becoming Your Own Best Boss
- Becoming an Accountable Professional
- Developing a Personal Accountability Framework
- Becoming More Professional through Business Etiquette
- Developing a Growth Mindset
- Overcoming Unconscious Bias in the Workplace
- Expert Insights on Adapting to Change
- Organizations Change So Get Ready
- Expert Insights on Unconscious Bias
- Moving from Bias to Inclusion in a DEI Journey
- Adopting an Inclusion Mindset at Work
- Recognizing and Addressing Micro-behaviors in the Workplace
- Overcoming Your Own Unconscious Biases
- Workplace Diversity, Equity, and Inclusion in Action
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Competitive Marketing Strategies: Analyzing Your Organization
- Product, Pricing, and Promotion in the Marketing Mix
- Traditional and Online Distribution and Ethics in the Marketing Mix
- The People and Planning in Marketing
- The Basics of Marketing
- Understanding Unconscious Bias
- Expert Insights on Leading Change
- The Value Proposition: Getting Your Pitch Right
- Prospecting: Panning for Sales Gold
- Negotiating Well and Going for the Close
- The Discovery Meeting: Starting Off on the Right Foot
- Turning Objection into Opportunity during a Sales Call
- Expert Insights on Selling Essentials
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Your Role in Workplace Diversity
- Strategies for Building a Cohesive Team
- Redefining Yourself After Organizational Change
- Leading a Cross-functional Team
- Handling Team Conflict
- Encouraging Team Communication and Collaboration
- Developing a Successful Team
- Building the Foundation for an Effective Team
- Managing Motivation during Organizational Change
- Leading Your Team through Change
- Building Career Development Programs and Succession Planning
- Individual Behavior in Organizations
- Implementing Transformational HR
- Expert Insights on Talent Management
- Polishing Your Skills for Excellent Customer Service
- Expert Insights on Essential Customer Service Skills
- Dealing with Customer Service Incidents and Complaints
- Interacting with Customers
- Communicating Effectively with Customers
- Controlling Conflict, Stress, and Time in Customer Service
- Planning for Skills Needs and Managing Performance
- Using Active Listening in Workplace Situations
- John Shipanuka's Transcript
- John Shipanuka's Wallet
- About Accredible