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- Getting Started with PowerPoint 2019 for Windows
- Creating & Saving Workbooks in Excel 2019 for Windows
- Getting Started in Excel 2019 for Windows
- Configuring the Application in Word 2019 for Windows
- Using Table Tools in Word 2019<br> for Windows
- Adding Data & Calculations in Word 2019 for Windows
- Using Research Tools in Word 2019 for Windows
- Creating Graphics & Diagrams in Word 2019 for Windows
- Shaping Documents in Word 2019 for Windows
- Illustrating Documents in Word 2019 for Windows
- Editing Documents in Word 2019<br>for Windows
- Formatting Documents in Word 2019 for Windows
- Structuring Documents in Word 2019 for Windows
- Sharing & Collaborating on a Document in Word 2019 for Windows
- Using Find & Replace Tools in Word 2019 for Windows
- Opening & Setting Up in Word 2019 for Windows
- Creating, Opening & Saving Documents in Word 2019 for Windows
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Key Concepts and the Four Dimensions of Service Management
- Joseph E patterson's Transcript
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