Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Joyci Silva's Credentials
- Joyci Silva's Wallet
- Maximizar o valor com testes A/B
- Inovar com o gerenciamento de produto Lean
- Como aprender com o fracasso
- Customer Service: Discovering Customer Needs
- Desenvolver e apoiar uma mentalidade ágil
- Adotando uma cultura ágil para o crescimento dos negócios
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Fostering a Service Mindset
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Designing a Customer Service Strategy
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- Marketing: The Process and Functions that Build Customer Relationships
- Creating Brands through People and Planning
- The Four Ps: Essential Factors in Marketing
- Building Trust: Ethics and the Marketing Mix
- Building Customer Relationships in a Virtual Environment
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Providing On-site Customer Service
- Learning from Failure
- Applying Competitive Advantage to Marketing Strategies
- A Proposta de Valor: Acertando a Mão na Sua Apresentação
- Redefining Yourself After Organizational Change
- Organizations Change So Get Ready
- Developing and Supporting an Agile Mindset
- Building Agile Capabilities in Your Organization
- Effective Digital Community Management
- Expert Insights on Adapting to Change
- Expert Insights on Social Media Marketing
- Polishing Your Skills for Excellent Customer Service
- Understanding Approaches to Social Media Communication
- Dealing with Customer Service Incidents and Complaints
- Expert Insights on Call Center Operations Management
- Controlling Conflict, Stress, and Time in Customer Service
- Como lidar com o confronto no atendimento ao cliente
- Como controlar os conflitos, o estresse e o tempo no atendimento ao cliente
- Como desenvolver uma estratégia de atendimento ao cliente
- Como lidar com reclamações e incidentes de atendimento ao cliente
- Expert Insights on Essential Customer Service Skills
- Como prestar atendimento ao cliente pelo telefone
- Como prestar atendimento eficaz ao cliente interno
- Como prestar atendimento ao cliente no local
- Estabelecimento de uma boa relação no atendimento ao cliente
- Communicating Effectively with Customers
- Interacting with Customers
- Product Management: Building a Product Roadmap and Agile Product Management
- Product Management: Competitive and Market Analytics for Product Managers
- Product Management: Designing and Running Experiments
- Product Management: Create a Go-to-Market Plan
- Product Management: Communication for Product Managers
- Product Management: Metrics for Product Managers
- Product Management: Understanding and Developing Customers
- Product Management: Market Research Basics
- Product Management: Building a Product Strategy
- Product Management: An Overview
- Competitive Marketing Strategies: Analyzing Your Organization
- Product, Pricing, and Promotion in the Marketing Mix
- Traditional and Online Distribution and Ethics in the Marketing Mix
- The People and Planning in Marketing
- The Basics of Marketing
- Reaching Customers Digitally
- Helping Customers Find You
- Managing Your Corporate Reputation Online
- Building a Digital Market via Websites and Email
- Expanding Your Digital Mindset
- Creating Effective Social Customer Service
- Assessing Digital Challenges and Risks
- Social Media and Social Selling
- Expert Insights on Digital Marketing
- Embracing the Digital Opportunity
- Rapport Building in Customer Service
- Embracing a Customer-obsessed Mentality
- Expert Insights on Customer Relationships
- A arte e a ciência da comunicação
- Joyci Silva's Transcript
- Joyci Silva's Wallet
- About Accredible