Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Katherine Pottinger's Credentials
- Katherine Pottinger's Wallet
- Key Accounting Concepts and Principles
- Difficult People: Strategies to Keep Everyone Working Together
- Creating & Saving Workbooks in Excel 2019 for Windows
- Getting Started in Excel 2019 for Windows
- Basic Budgeting for Non-financial Professionals
- Photoshop Basics
- Basic Accounting Concepts for Non-financial Professionals
- Making the Most of Making Mistakes
- Learn How to Touch Type
- Expert Insights on Accountability
- Developing Your Business Ethics
- Developing a Personal Accountability Framework
- The Building Blocks of Building Trust
- Expert Insights on Ethics
- Professionalism, Accountability, & Ethics
- Customer Service Representative Journey
- Becoming More Professional through Business Etiquette
- Becoming Your Own Best Boss
- Becoming an Accountable Professional
- Building Your Professional Network
- Taking Effective and Professional Notes
- Expert Insights on Time Management
- Detail-oriented and Organizational Skills
- Maximize Your Productivity by Managing Time and Tasks
- Avoid Procrastination by Getting Organized Instead
- Achieve Productivity in Your Personal Life
- Managing Your Time So It Doesn’t Manage You
- Organize Your Physical and Digital Workspace
- Saving Time by Setting Goals
- Make The Time You Need: Get Organized
- Aligning Goals and Priorities To Manage Time
- Sharpening Your Focus to Stay on Track
- The Art of Staying Focused
- Getting the Details Right: Spelling Basics
- Assessing Your Organization's Risks
- Responding Effectively to Risks
- Expert Insights on Critical Thinking
- Problem Solving
- Using Strategic Thinking to Consider the Big Picture
- Identifying Risks in Your Organization
- Leveraging the Power of Analogical Thinking
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Communicating with Confidence
- Getting to the Root of a Problem
- Defining Alternative Solutions to a Problem
- Expert Insights on Listening
- Communication Skills
- Using Active Listening in Workplace Situations
- Become a Great Listener
- Listening Even When It's Difficult to Listen
- Do We Have A Failure to Communicate?
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Trust Building through Effective Communication
- Making an Impact with Non-verbal Communication
- Embracing a Customer-obsessed Mentality
- Facing Confrontation in Customer Service
- The Art and Science of Communication
- Providing Telephone Customer Service
- Designing a Customer Service Strategy
- Basics of Customer Service
- Polishing Your Skills for Excellent Customer Service
- Expert Insights on Essential Customer Service Skills
- Controlling Conflict, Stress, and Time in Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Generating Effective Solutions
- Communicating Effectively with Customers
- Interacting with Customers
- Customer Service: Engaging with Customers
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Exploring Business Process Automation
- Guiding the Analysis for Effective Data-driven Decision Making
- Using Robots and RPA in the Workplace
- Getting Started with Machine Learning
- Customer Service: Adapting to Your Customers' Cues
- Transforming the Workplace Using Artificial Intelligence
- Best Practices for Digital Transformation
- Understanding Unconscious Bias
- Overcoming Your Own Unconscious Biases
- Katherine Pottinger's Transcript
- Katherine Pottinger's Wallet
- About Accredible