Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Keshav Sharma's Credentials
- Keshav Sharma's Wallet
- Power Up: Turning on Your Self-starter Potential
- Strategies for Building a Cohesive Team
- Keeping Business Calls Professional
- Effective Team Communication
- Taking Effective and Professional Notes
- Using Active Listening in Workplace Situations
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Expert Insights on Listening
- Listening Even When It's Difficult to Listen
- Providing Telephone Customer Service
- Rapport Building in Customer Service
- Unleashing Personal and Team Creativity
- Expert Insights on Time Management
- Coaching Techniques That Inspire Coachees to Action
- Microsoft 365 Fundamentals: Azure AD & Access Management
- Contributing as a Virtual Team Member
- Being an Effective Team Member
- Navigating in a Desktop Environment in Windows 10 (Fall Creators Update)
- Performing data calculations using formulas in Excel 365
- Developing Personal Accountability
- Developing Emotional Intelligence
- Polishing Your Skills for Excellent Customer Service
- Configuring the Outlook Client in Outlook 365
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Engaging with Customers
- Configuring & Optimizing a System in Windows 10
- Filtering and sorting data in Excel 365
- Customer Service: Fostering a Service Mindset
- Developing a Mindset of Growth and Learning
- Customer Service: Discovering Customer Needs
- Customer Service: Adapting to Your Customers' Cues
- Agile Organizations: DevOps & Agile
- Communicating with Confidence
- Expert Insights on Managing a Crisis
- Managing Motivation during Organizational Change
- Being an Effective Manager When Times Are Tough
- Managing in a Crisis
- Women in Leadership: Building Your Infrastructure for Leadership
- Moving from Bias to Inclusion in a DEI Journey
- How to Manage Difficult Conversations
- Facing the Management Challenges of Difficult Behavior and Diverse Teams
- Take a Deep Breath and Manage Your Stress
- Adopting an Inclusion Mindset at Work
- Acting with Diplomacy and Tact
- Leadership Insights on Developing Women Leaders
- Expert Insights on Establishing a Positive Work Culture
- Elisa Vincent on Demystifying The E in DEI
- Embracing Allyship Leadercamp: Session Replay
- Leading Inclusively Leadercamp: Session Replay
- Advancing Meaningful Diversity In The Workplace: Session Replay
- Understanding Bias in Data Bootcamp: Session 1 Replay
- Truth, Hope, and Equity in a Disrupted World: Session Replay
- Removing Systemic Bias from Organizational Culture: Session Replay
- Workplace Diversity, Equity, and Inclusion in Action
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Saving Time by Setting Goals
- Expert Insights on Goal Setting
- The Art of Staying Focused
- Aligning Unit Goals and Imperatives
- Aligning Goals and Priorities To Manage Time
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Synchronize Goals to Optimize Your Team
- Clarity and Conciseness in Business Writing
- Improving Your Technical Writing Skills
- Sending & Receiving Email in Outlook 2016 for Mac
- Using the Calendar Tools in Outlook 2016 for Mac
- Organizing & Hosting Meetings in Skype for Business 2016
- Become a Great Listener
- Conquering the Challenges of Public Speaking
- Writing Effective E-mails and Instant Messages
- Customer Service: Interpreting Customers’ Service Priorities
- Communicating Effectively with Customers
- Interacting with Customers
- Using Outlook 2016 for Windows with Office 365
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- Women in Leadership: Moving Beyond Gender Roles as a Leader
- Becoming a DEI Ally and Agent for Change
- Expert Insights on Managing Across Generations
- Outwitting Your Cognitive Bias
- Leading Diversity
- Leading across Cultures
- Expert Insights on Managing a Culturally Diverse Team
- How Culture Impacts Communication
- Using Communication Strategies to Bridge Cultural Divides
- Leadership Insights on Leading Diversity
- Maintaining a Cohesive Multigenerational Workforce
- WCAG 2.0 Accessibility Standards
- Introduction to Web Accessibility
- Accessibility & Design
- HTML5 & Accessibility
- Authoring Tool Accessibility Guidelines (ATAG)
- Key Concepts and the Four Dimensions of Service Management
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Release, Service Level, and Availability Management
- ITIL® 4 Foundation: Introduction
- Keshav Sharma's Transcript
- Keshav Sharma's Wallet
- About Accredible