Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Klara Hagelin's Credentials
- Klara Hagelin's Wallet
- JavaScript: Types, Operators, & Control Structures in JavaScript
- JavaScript: Getting Started with JavaScript Programming
- JavaScript: Introduction
- Developer Fundamentals
- Final Exam: Software Design and Development Fundamentals
- Software Design and Development: Design Patterns & SOLID Principles
- Software Design and Development: Version Control System
- Track 4: Software Design and Development Fundamentals
- Software Design and Development: Methodologies
- Software Design and Development: Software Engineering & SDLC Phases
- Software Design and Development: Object-oriented Analysis and Design
- Software Design and Development: Modeling with UML
- Database Fundamentals: Database Administration Basics
- Final Exam: Database Fundamentals
- Track 3: Database Fundamentals
- Database Fundamentals: Getting Started with SQL
- Database Fundamentals: Working with SQL Commands
- Database Fundamentals: Database Concepts
- Database Fundamentals: Understanding Relational Database Management Systems
- Programming Fundamentals: Systematic Design with Pseudocode
- Programming Fundamentals: Object-oriented Programming
- Programming Fundamentals: Programming Best Practices
- Programming Fundamentals: Algorithms, Sorting, & Searching
- Web Fundamentals: Web Development with HTML
- Web Fundamentals: Cascading Style Sheets for Web Pages
- Web Fundamentals: Dynamic Web Pages with JavaScript
- Final Exam: Web Fundamentals
- Final Exam: Programming Fundamentals
- Track 1: Programming Fundamentals
- Track 2: Web Fundamentals
- Programming Fundamentals: Introduction to Programming
- Programming Fundamentals : Command Line Interface & Operating System Commands
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Event, Incident, and Problem Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- ITIL® 4 Foundation: Key Concepts of Service Management
- Key Concepts and the Four Dimensions of Service Management
- Advanced Troubleshooting in Windows 11
- Windows Desktop Administration
- Final Exam: Windows Desktop Administration
- Windows 11 Desktop Troubleshooting
- Maintaining Windows 11 Systems
- Windows 11 Backup & Recovery Options
- Windows Administration: System Security & Maintenance
- Windows Administration: Networking & File Sharing
- Windows Administration: Managing Users & Groups
- Windows Administration: Managing Printing Services
- Windows Administration: Managing Applications
- Windows Administration: Windows Services, Devices, & Storage
- Windows Desktop Management: Default Applications
- Windows Desktop Management: System Settings
- Windows 11 Installation Basics
- Windows 11 Installation Options
- Windows Desktop Management: Administrative Tools & Utilities
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Managing Your Time So It Doesn’t Manage You
- Making the Most of Making Mistakes
- Maximize Your Productivity by Managing Time and Tasks
- Avoid Procrastination by Getting Organized Instead
- Organize Your Physical and Digital Workspace
- Achieve Productivity in Your Personal Life
- Taking Effective and Professional Notes
- The Art of Staying Focused
- Getting the Details Right: Spelling Basics
- Make The Time You Need: Get Organized
- Aligning Goals and Priorities To Manage Time
- Responding Effectively to Risks
- Detail-oriented and Organizational Skills
- Professionalism, Accountability, & Ethics
- Problem Solving
- Customer Service Representative Journey
- Leveraging the Power of Analogical Thinking
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- Assessing Your Organization's Risks
- Using Strategic Thinking to Consider the Big Picture
- Identifying Risks in Your Organization
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Getting to the Root of a Problem
- Defining Alternative Solutions to a Problem
- Communication Skills
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- Trust Building through Effective Communication
- The Art and Science of Communication
- Making an Impact with Non-verbal Communication
- Do We Have A Failure to Communicate?
- Providing Telephone Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Embracing a Customer-obsessed Mentality
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Designing a Customer Service Strategy
- Basics of Customer Service
- Polishing Your Skills for Excellent Customer Service
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Generating Effective Solutions
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Customer Service: Engaging with Customers
- Customer Service: Fostering a Service Mindset
- Microsoft 365 Fundamentals: Deployment Planning, Azure, & Updates
- Microsoft 365 Fundamentals: Windows 10, Autopilot, & Azure
- Microsoft 365 Fundamentals: Windows 10 Enterprise
- Microsoft 365 Fundamentals: Cloud Benefits & Considerations
- Microsoft 365 Fundamentals: Cloud Services & Principles
- Microsoft 365 Fundamentals: Understanding Cloud Concepts
- RSTECH: Troubleshooting, Upgrading, Recovering, & Resetting
- RSTECH: IOS Commands, Startup-Config, & IOX-XE Modes
- RSTECH: Cisco Equipment, Components, & Port Characteristics
- RSTECH: Cisco Memory Functions & Removing Cisco Devices
- RSTECH: OS Types, IOS Access, & Terminal Emulation
- RSTECH: Networking Hardware, Models, & Technologies
- RSTECH: Network Responsibilities, Addressing, & Utilities
- Windows 10: Active Directory Management
- Preparing to Install Windows 10
- ITIL® 4 Foundation: Introduction
- Active Directory
- Klara Hagelin's Transcript
- Klara Hagelin's Wallet
- About Accredible