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- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Key Concepts and the Four Dimensions of Service Management
- Event, Incident, and Problem Management
- Citrix XenDesktop 7: Administration & Virtual Machines
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