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- CAPM®: Project Tailoring
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
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- Release, Service Level, and Availability Management
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Agile Stakeholder Engagement and Team Development
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- Kuldeep Soni's Transcript
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