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Laura de Querol's Credentials
Laura de Querol's Wallet
Viewing the Big Picture Strategically
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Skillsoft
Embracing a Customer-obsessed Mentality
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Skillsoft
Shaping the Customer Experience across Digital and Physical Channels
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Exploring Customer Journey Mapping
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Achieving Customer-centric Design with User Personas
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Customer Success and Experience
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Laura de Querol's Transcript
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