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- Customer Service: Adapting to Your Customers' Cues
- Configuring & Optimizing a System in Windows 11
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- Windows 11 2024 Winter Update
- Maximize Your Productivity by Managing Time and Tasks
- Managing Your Time So It Doesn’t Manage You
- Building Personal Power through Influence
- Troubleshooting common issues in Excel 365
- CompTIA A+ Core 2: Backup & Recovery Methods
- CompTIA A+ Core 1: Installing Hardware & Display Components
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- CompTIA A+ Core 1: Best Practices for Resolving Problems
- Transitioning to Microsoft 365 2020
- Saving Time by Setting Goals
- Getting started in Excel 365
- Customer Service: Discovering Customer Needs
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Fostering a Service Mindset
- Ten common tools in Excel 365
- Laura Yareli Mauleon's Transcript
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