Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Lipishree Madala's Credentials
- Lipishree Madala's Wallet
- Generative AI APIs for Practical Applications: An Introduction
- Communicating with Confidence
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Capturing the Attention of Senior Executives
- Getting the Details Right: Spelling Basics
- Do We Have A Failure to Communicate?
- Using the Parts of Speech
- Using Punctuation Marks
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Improving Your Technical Writing Skills
- Creating Well-constructed Sentences
- Audience and Purpose in Business Writing
- Clarity and Conciseness in Business Writing
- Negotiating the Best Solution
- The First Steps in Negotiating
- Abbreviating, Capitalizing, and Using Numbers
- Effective Stakeholder Communications for Technology Professionals
- Proven Techniques for Technical Communication
- Using Active Listening in Workplace Situations
- Trust Building through Effective Communication
- Organizing Your E-mail
- Writing Effective E-mails and Instant Messages
- Sending E-mails to the Right People
- Taking Effective and Professional Notes
- Listening Even When It's Difficult to Listen
- Key Concepts and the Four Dimensions of Service Management
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Become a Great Listener
- How to Manage Difficult Conversations
- Getting to the Root of a Problem
- Making an Impact with Non-verbal Communication
- Difficult People: Strategies to Keep Everyone Working Together
- Difficult People: Why They Act That Way and How to Deal with Them
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- A Difficult Boss Doesn't Have to Be a Difficult Problem
- Expert Insights on Decision Making
- Expert Insights on Listening
- Expert Insights on Communication Essentials
- Resolving Workplace Conflict
- Expert Insights on Negotiation
- Difficult People: Can't Change Them, so Change Yourself
- Expert Insights on Difficult Conversations
- Confronting Workplace Conflict
- Expert Insights on Essential Customer Service Skills
- Expert Insights on Making Decisions Using Present Value
- Embracing a Customer-obsessed Mentality
- Expert Insights on Email Productivity
- Expert Insights on Customer Relationships
- Shaping the Customer Experience across Digital and Physical Channels
- Expert Insights on Dealing with Conflict
- Communicating Effectively with Customers
- Interacting with Customers
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Providing On-site Customer Service
- Reaching Sound Conclusions
- Expert Insights on Critical Thinking
- Designing a Customer Service Strategy
- Getting Email Right Series
- Expert Insights on Call Center Operations Management
- ITIL® 4 Foundation: Introduction
- Release, Service Level, and Availability Management
- Tagging, sorting and filtering emails in Outlook Microsoft 365
- Customer Service: Adapting to Your Customers' Cues
- Polishing Your Skills for Excellent Customer Service
- Microsoft 365 Fundamentals: Microsoft 365, Exchange, & SharePoint
- Using calendar tools & tasks in Outlook Microsoft 365
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Rapport Building in Customer Service
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Discovering & Using your Desktop in macOS Ventura
- Searching for & finding items in macOS Ventura
- Managing windows in</br>macOS Ventura
- Using & Managing Apps in macOS Ventura
- Sending & Receiving Email in Outlook 2016 for Windows
- Setting Up in Outlook 2016 for Windows
- ITIL® Service Operation Concepts
- Accessing & Managing Files in macOS Sierra
- Managing User Accounts in macOS Sierra
- Sign-in & Setup in Convo
- Configuring Network & Share Settings
- Overview of the ITIL® Service Lifecycle
- Mitigating Security Risks: Managing the Incidents
- Dealing with Customer Service Incidents and Complaints
- Keeping Business Calls Professional
- ITIL® 4 Foundation: Service Management Practices (Part 2)
- ITIL® 4 Foundation: The Service Value Chain
- ITIL® 4 Foundation: The Service Value System
- ITIL® 4 Foundation: The Guiding Principles
- ITIL® 4 Foundation: Introduction
- ITIL® 4 Foundation: General Management Practices
- ITIL® 4 Foundation: Service Management Practices (Part 1)
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Key Concepts
- Lipishree Madala's Transcript
- Lipishree Madala's Wallet
- About Accredible