Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Loretta Horton's Credentials
- Loretta Horton's Wallet
- Customer Service: Discovering Customer Needs
- Using Strategic Thinking as a Manager
- Building Up Your Emotional Intelligence
- Understanding Implicit Biases
- Leadership Insights on Leading with Executive Presence
- Leading with Executive Presence
- Basic Budgeting for Non-financial Professionals
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- A Customer First Mindset
- Customer Success Manager Journey
- Shaping the Customer Experience across Digital and Physical Channels
- Communication & Listening Skills
- Six Sigma Black Belt: Determining Requirements from the Voice of the Customer
- Enhancing the Customer Experience with HCI
- Exploring Customer Journey Mapping
- Achieving Customer-centric Design with User Personas
- Six Sigma Voice of the Customer
- Understanding the Digital Customer
- Become a Great Listener
- How to Manage Difficult Conversations
- Using Active Listening in Workplace Situations
- Listening Even When It's Difficult to Listen
- Dealing with Customer Service Incidents and Complaints
- Curiosity and Creativity
- Keeping Your Skill Set Current in the Digital Economy
- Developing a Growth Mindset
- Uncovering and Utilizing Your Talents and Skills
- Self-improvement for Lifelong Success
- Cultivating a Passion for Learning in Yourself and Others
- How to Learn Effectively
- Becoming a Continuous Learner
- Developing a Team of Creative Gurus
- Verifying and Building on Creative Ideas
- Facing Confrontation in Customer Service
- Communicating Effectively with Customers
- Sales & Presentation Skills
- Customer Relationships
- Running Meetings in Better Directions
- Planning Meetings Fit for Purpose
- Positioning Powerful Messages to Enable Action
- Preparing Impactful Presentations that Drive Decision Makers to Action
- Motivating Action with a Compelling and Data-driven Story
- Capturing the Attention of Senior Executives
- Planning an Effective Presentation
- Building Your Presentation
- Ensuring Successful Presentation Delivery
- The Discovery Meeting: Starting Off on the Right Foot
- Turning Objection into Opportunity during a Sales Call
- The Value Proposition: Getting Your Pitch Right
- Embracing a Customer-obsessed Mentality
- Customer Service: Engaging with Customers
- Unleashing Personal and Team Creativity
- Be Liked and Respected in the Workplace
- Interacting with Customers
- Polishing Your Skills for Excellent Customer Service
- Rapport Building in Customer Service
- Designing a Customer Service Strategy
- Customer Service: Adapting to Your Customers' Cues
- Customer Service: Fostering a Service Mindset
- Sharpening Your Focus to Stay on Track
- Expert Insights on Adapting to Change
- Managing for Operational Excellence
- Personal Skills for Effective Business Analysis
- Managing Employee Development
- Conquering the Challenges of Public Speaking
- Loretta Horton's Transcript
- Loretta Horton's Wallet
- About Accredible