Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Mahmoud Nimer Simrin's Credentials
- Mahmoud Nimer Simrin's Wallet
- Customer Service: Adapting to Your Customers' Cues
- Customer Service: Generating Effective Solutions
- Customer Service: Becoming a Chat Agent Star
- Building Customer Relationships in a Virtual Environment
- Customer Service: Discovering Customer Needs
- Embracing a Customer-obsessed Mentality
- Exploring Customer Journey Mapping
- Interacting with Customers
- Creating Well-constructed Sentences
- Customer Service: Engaging with Customers
- Using the Parts of Speech
- Using Punctuation Marks
- Organizing Your E-mail
- Writing Effective E-mails and Instant Messages
- Clarity and Conciseness in Business Writing
- Editing and Proofreading Business Documents
- Sending E-mails to the Right People
- Improving Your Technical Writing Skills
- Abbreviating, Capitalizing, and Using Numbers
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Shaping the Customer Experience across Digital and Physical Channels
- Key Concepts and the Four Dimensions of Service Management
- Writing with a Professional Mindset
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Event, Incident, and Problem Management
- Mahmoud Nimer Simrin's Transcript
- Mahmoud Nimer Simrin's Wallet
- About Accredible