Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Maria Dolores Melu Roberto's Credentials
- Maria Dolores Melu Roberto's Wallet
- Customer Service: Becoming a Chat Agent Star
- Get Organized and Stop Procrastinating
- Building Success through Self-improvement
- Customer Service: Engaging with Customers
- Customer Service: Strengthening Your Service Skills
- Track 1: Exploring Data
- Track 2: Visualizing Data
- Track 3: Handling Data
- Microsoft Excel
- Dealing with Customer Service Incidents and Complaints
- Six Sigma Black Belt: Sustaining Improvements
- Six Sigma Black Belt: Using Lean Control Tools and Maintaining Controls
- Six Sigma Black Belt: Lean Improvement Methods and Implementation Planning
- Six Sigma Black Belt: Statistical Process Control (SPC) and Control Charts
- Six Sigma Black Belt: Designing, Conducting, and Analyzing Experiments
- Six Sigma Black Belt: FMEA and Other Nonstatistical Analysis Methods
- Six Sigma Black Belt: Multivariate Tools and Nonparametric Tests
- Six Sigma Black Belt: Understanding DOE and Planning Experiments
- Six Sigma Black Belt: Variances and Proportions, ANOVA, and Goodness-of-fit
- Six Sigma Black Belt: Measuring and Modeling Relationships between Variables
- Six Sigma Black Belt: Basics of Hypothesis Testing and Tests for Means
- Six Sigma Black Belt: Using Basic Statistics and Graphical Methods
- Six Sigma Black Belt: Determining Process Performance and Capability
- Six Sigma Black Belt: Probability and Probability Distributions
- Six Sigma Black Belt: Process Flow Metrics and Analysis Tools
- Six Sigma Black Belt: Data Types, Sampling, Collection, and Measurement
- Six Sigma Black Belt: Measurement Systems and Metrology
- Six Sigma Black Belt: Determining Requirements from the Voice of the Customer
- Six Sigma Black Belt: Business Case, Project Charter, and Tools
- Six Sigma Black Belt: Team Dynamics and Training
- Six Sigma Black Belt: Using Business and Financial Measures
- Six Sigma Black Belt: Team Dynamics, Roles, and Success Factors
- Six Sigma Black Belt: Team Facilitation and Leadership
- Six Sigma Black Belt: Impact on Stakeholders and Benchmarking
- Six Sigma Black Belt: Project Selection, Roles, and Responsibilities
- Six Sigma Black Belt: Strategic Planning and Deployment
- Six Sigma Black Belt: Fundamentals of Lean and Six Sigma and their Applications
- Six Sigma Control Charts
- Six Sigma Process Control Tools
- Six Sigma Root Cause Analysis and Waste Elimination
- Six Sigma Cycle-time Reduction and Kaizen Blitz
- Six Sigma Statistical Process Control Basics
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Developing Diplomacy and Tact
- Leadercamp on-demand: Resilience as a Superpower
- Leadercamp on-demand: Developing Resilience and Well-being Habits
- Leadercamp on-demand: Mindfulness & Mindset
- Leadercamp on-demand: Making Effective Decisions in Teams
- Leadercamp on-demand: Terminating Toxicity
- Unleashing Your Self-confidence
- Leadercamp on-demand: Managing Emotions in Teams
- Leadercamp on-demand: Critical Thinking
- Leadercamp on-demand: CTS on Problem Solving
- Leadercamp on-demand: Decision Making
- Jenkins for DevOps: Jenkins Configuration for DevOps
- Software Testing for DevOps: DevOps Test Tools
- The Language of DevOps: DevOps Tools & Processes
- Business Value of the Cloud: The Cloud Computing Value Proposition
- Leadercamp on-demand: The art of asking for help to get ahead in your career
- Promoting a Positive Work Environment
- Agile Best Practices for Tech Leaders: Scrum Artifacts
- Bridging Differences in Cross-cultural Communication
- How to Learn Effectively
- Learning from Failure
- Artificial Intelligence and Machine Learning
- Coping in a Toxic Workplace
- Navigating Micro-behavior Dynamics in the Workplace
- New Features For Developers
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Event, Incident, and Problem Management
- Building Digital Dexterity in Organizations
- Embracing the Power of Diversity and Inclusion featuring Special Olympics
- Leadercamp on-demand: Inclusive Leadership
- Leadercamp on-demand: Demystifying the Problem Solving Process
- Leadercamp on-demand: Becoming Customer-Centric with Design Thinking
- Becoming a Successful Collaborator
- Key Concepts and the Four Dimensions of Service Management
- The Service Value Chain and General Management Practices
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Presenting Virtually
- Problem Solving: Generating Solutions
- Big Data Concepts: Getting to Know Big Data
- Becoming a DEI Ally and Agent for Change
- Business Analysis Professional Effectiveness Competencies
- Social Engineering Threats and Prevention
- Enabling Strategic Collaboration with Business-IT Alignment
- Adopting New Leadership Mindsets to Drive DEI
- Reimagining the Employee Experience: DEI from Hire to Retire
- Getting Started with Acrobat Pro DC
- Creating & Illustrating Documents in Acrobat Pro DC
- Gaining a Positive Perspective on Feedback
- Defining Cloud Computing for Decision-makers: Cloud Computing Principles
- Fundamentals of AI & ML: Introduction to Artificial Intelligence
- Critical Thinking: Investigating Arguments
- Cloud Computing and MLOps: Cloud and AI
- SecOps Tools: The Role of AI in SecOps
- Security Risks: Key Risk Terms & Concepts
- Building a Leadership Development Plan
- Receiving Feedback with an Open Mind
- Critical Thinking: Challenging Assumptions
- Problem Solving: Choosing and Implementing the Right Solution
- Assessing Organizational Risks
- Influencing through Positive Leadership
- Difficult People: Can't Change Them, so Change Yourself
- Leading through Inspiration
- Navigating Challenging Situations with Diplomacy and Tact
- Handling Team Conflict
- Building Your Professional Network
- The Discovery Meeting: Starting Off on the Right Foot
- Prospecting: Panning for Sales Gold
- Marketing: The Process and Functions that Build Customer Relationships
- Active Leadership and the Context for Leadership
- Synchronize Goals to Optimize Your Team
- Leading in a Hybrid Workplace
- Accomplishing Goals with Perseverance and Resilience
- Developing Personal Accountability
- Building a Win-win Relationship with Your Manager
- Becoming Your Own Best Coach
- Earning and Offering Trust at Work
- Building Trust with Business Ethics
- Assessing Your Organization's Potential for High Performance
- Viewing the Big Picture Strategically
- Remaining Tactful and Diplomatic under Pressure
- Resolving Workplace Conflict
- Confronting Workplace Conflict
- Problem Solving: Defining and Stating the Problem
- Building Rapport through Strong Collaboration
- Using Strategic Thinking as a Manager
- Working Collaboratively with Experts
- Getting Started with Design Thinking
- Sharing Space: Living, Learning, and Working at Home
- Keeping Your Skill Set Current in the Digital Economy
- Exploring the Relationship between UI and UX Design
- Positive Atmosphere: How Organizational Learning Drives Positive Change
- Cultivating a Passion for Learning in Yourself and Others
- Embracing a Customer-obsessed Mentality
- Serving Digital Customers with Omnichannel
- Shaping the Customer Experience across Digital and Physical Channels
- Enhancing the Customer Experience with HCI
- Exploring Customer Journey Mapping
- Achieving Customer-centric Design with User Personas
- Creating Effective Social Customer Service
- Understanding the Digital Customer
- How to Manage Difficult Conversations
- Organizing Your E-mail
- Writing Effective E-mails and Instant Messages
- Sending E-mails to the Right People
- Getting Email Right Series
- Making Difficult Conversations Meaningful
- Get to Know Percipio
- Lay the Foundation for Your New Percipio Site
- Engage Your Learners and Measure Success
- Manage Your Content in Percipio
- Percipio Admin Certification Level 1 "Admin Essentials"
- Measure Success
- New Site Setup Overview
- Add Your Custom Content
- Percipio Overview
- Create and Manage User Accounts
- Brand and Configure your Site
- Launch to Users
- Manage Live Courses
- Organize the Library and Content
- Engage Learners
- Building a Strategic Commitment to Sustainability
- Weighing Risks and Opportunities of Implementing Sustainability Initiatives
- The Effects of Environmental Change on Business
- Difficult People: Why They Act That Way and How to Deal with Them
- Making the Most of an Organizational Change
- Optimizing Your Workplace Well-being
- Working Well with Others
- Forging Relationships with External Stakeholders
- Achieve Productivity in Your Personal Life
- Make The Time You Need: Get Organized
- Aligning Goals and Priorities To Manage Time
- Beat Procrastination by Boosting Your Creativity and Drive
- How to Get Out of Your Own Way and Achieve Success
- Thriving with High-pressure Work
- Sharpening Your Focus to Stay on Track
- Forming New Habits
- Avoid Procrastination by Getting Organized Instead
- Organize Your Physical and Digital Workspace
- Facing Virtual Team Challenges
- Listening Even When It's Difficult to Listen
- The Art of Staying Focused
- Personal Power and Credibility
- Encouraging Team Communication and Collaboration
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Improving Your Technical Writing Skills
- Procrastination: Admitting it is the First Step
- Embedding Inclusion into Everyday Experiences
- Developing a Mindset of Growth and Learning
- Developing Emotional Intelligence
- Navigating Your Own Emotions
- Navigating the Workplace with Emotional Intelligence
- Establishing Self-confidence for Life
- Uncovering and Utilizing Your Talents and Skills
- The Essentials for Anger Management
- Using Punctuation Marks
- Creating Well-constructed Sentences
- Abbreviating, Capitalizing, and Using Numbers
- Self-improvement for Lifelong Success
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Building Up Your Emotional Intelligence
- Effective Stakeholder Communications for Technology Professionals
- Proven Techniques for Technical Communication
- Capturing the Attention of Senior Executives
- Getting the Details Right: Spelling Basics
- Clarity and Conciseness in Business Writing
- Do We Have A Failure to Communicate?
- Using the Parts of Speech
- Editing and Proofreading Business Documents
- Become a Great Listener
- Trust Building through Effective Communication
- Making an Impact with Non-verbal Communication
- Conveying Your Message without Words
- Expanding Your Communication Skill Set
- Enhancing Communication through Listening
- Harnessing the Power of the Written Word
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Communicating Effectively with Customers
- Interacting with Customers
- Building Customer Relationships in a Virtual Environment
- Exploring Virtual Collaboration
- Strength under Pressure: Building Perseverance and Resilience
- Optimizing Virtual Collaboration
- Embracing Change at Work
- Saving Time by Setting Goals
- Managing Your Time So It Doesn’t Manage You
- Maximize Your Productivity by Managing Time and Tasks
- Navigating Other People's Emotions
- Being an Effective Team Member
- The Building Blocks of Building Trust
- The Power of Communication
- Managing and Supporting Employee Wellness
- Communicating with Confidence
- Choosing the Right Interpersonal Communication Method to Make Your Point
- The Art and Science of Communication
- Keeping Business Calls Professional
- Conquering the Challenges of Public Speaking
- Expert Insights on Continuous Learning
- Contributing as a Virtual Team Member
- Audience and Purpose in Business Writing
- Maria Dolores Melu Roberto's Transcript
- Maria Dolores Melu Roberto's Wallet
- About Accredible