Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Maria Lopez's Credentials
- Maria Lopez's Wallet
- Ethernet LANs and Switching
- Networking Standards and Connections
- Introduction to Networking
- Event, Incident, and Problem Management
- Wireless LANs
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Understanding Mobile Devices, Information Security, and Social Trend
- Proven Techniques for Technical Communication
- Embracing Change at Work
- Developing Your Critical Thinking and Cognitive Flexibility
- Improving Your Technical Writing Skills
- Making the Most of an Organizational Change
- Providing Telephone Customer Service
- Customer Service: Interpreting Customers’ Service Priorities
- Interacting with Customers
- Customer Service: Becoming a Chat Agent Star
- Listening Even When It's Difficult to Listen
- Rapport Building in Customer Service
- Customer Service: Engaging with Customers
- Customer Service: Discovering Customer Needs
- Customer Service: Adapting to Your Customers' Cues
- Formatting & proofreading email text in Outlook 365
- Posting, reacting & managing messages on the feed in Yammer Web 2020
- Getting started in Outlook 365
- Managing teams & channels in Teams 2023
- Navigating in Yammer & using the inbox in Yammer Web 2020
- Sending email in Outlook 365
- Managing & filing email in Outlook 365
- Using messaging</br>& call tools</br>in Teams 2023
- Getting started in Teams 2023
- Formatting messages in Teams 2023
- Designing a Customer Service Strategy
- Providing Effective Internal Customer Service
- Optimizing Virtual Collaboration
- Controlling Conflict, Stress, and Time in Customer Service
- Expert Insights on Essential Customer Service Skills
- Maria Lopez's Transcript
- Maria Lopez's Wallet
- About Accredible