Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Maria Stoica's Credentials
- Maria Stoica's Wallet
- Expert Insights on Developing as a Leader
- Expert Insights on Accountability
- Becoming an Accountable Professional
- Developing Personal Accountability
- Taking Responsibility for Your Accountability
- Aligning Unit Goals and Imperatives
- Expert Insights on Intentions
- Gauging Your Leadership Performance
- Leading through Inspiration
- Release, Service Level, and Availability Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Key Concepts and the Four Dimensions of Service Management
- CompTIA A+ 220-1002: Application Installation, Networking, & Tools
- CompTIA A+ 220-1001: Working with Peripheral Devices
- CompTIA A+ 220-1001: Common Devices
- CompTIA A+ 220-1001: Mobile Device Network Connectivity & Application Support
- CompTIA A+ Core 1: Mobile Device Accessories & Network Connectivity
- Customer Service: Discovering Customer Needs
- Embracing a Customer-obsessed Mentality
- Sharing Space: Living, Learning, and Working at Home
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Maximize Your Productivity by Managing Time and Tasks
- Organize Your Physical and Digital Workspace
- Contributing as a Virtual Team Member
- Become a Great Listener
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Aligning Goals and Priorities To Manage Time
- Dealing with Customer Service Incidents and Complaints
- Keeping Business Calls Professional
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Creating Well-constructed Sentences
- The Art of Staying Focused
- Clarity and Conciseness in Business Writing
- Improving Your Technical Writing Skills
- Customer Service: Adapting to Your Customers' Cues
- Polishing Your Skills for Excellent Customer Service
- Make The Time You Need: Get Organized
- Writing Effective E-mails and Instant Messages
- CompTIA Security+: Social Engineering Techniques & Other Attack Types
- Maria Stoica's Transcript
- Maria Stoica's Wallet
- About Accredible