Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Maricel Gavino's Credentials
- Maricel Gavino's Wallet
- Forging Relationships with External Stakeholders
- Six Sigma and Lean: Foundations and Principles
- Six Sigma: Team Basics, Roles, and Responsibilities
- Embracing Change at Work
- Product Management: An Overview
- Managing Employee Development
- Project Management Practical Exercises
- Taking Your Team to the Next Level with Delegation
- Choosing and Preparing Your Delegate
- Getting What You Expect from Your Delegate
- Effectively Directing and Delegating as a Manager
- Planning & Controlling the Project Schedule
- Quality & Procurement Planning
- Facing Challenges as a First-time Manager
- The Reality of Being a First-time Manager
- Optimizing Your Workplace Well-being
- Set Your Workspace Up For Success
- Developing Diplomacy and Tact
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Aligning Goals and Priorities To Manage Time
- Expanding Your Communication Skill Set
- Making Difficult Conversations Meaningful
- The Art of Staying Focused
- Thriving with High-pressure Work
- Make The Time You Need: Get Organized
- Viewing the Big Picture Strategically
- Managing Your Time So It Doesn’t Manage You
- Building Rapport through Strong Collaboration
- Leading through Shared Vision
- Working Well with Others
- Saving Time by Setting Goals
- Leading through Problem Solving and Decision Making
- Polishing Your Feedback Skills
- Expert Insights on Giving and Receiving Feedback
- Leadership Insights on Problem Solving & Decision Making
- Facing Confrontation in Customer Service
- Using Active Listening in Workplace Situations
- Getting to the Root of a Problem
- Writing Effective E-mails and Instant Messages
- Controlling Project Work & Closing
- Gauging Your Leadership Performance
- Leading through Inspiration
- Sharing a Vision
- Communication, Changes & Documentation
- Sharpening Your Focus to Stay on Track
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Providing On-site Customer Service
- Rapport Building in Customer Service
- Customer Service: Strengthening Your Service Skills
- Capturing, Analyzing, and Using Project Lessons Learned
- Customer Service: Becoming a Chat Agent Star
- Ethical Standards and PMI® Core Values
- Resource & Risk Planning
- Customer Service: Generating Effective Solutions
- Polishing Your Skills for Excellent Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Customer Service: Engaging with Customers
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Documents & Terminology
- Interacting with Customers
- Scope, Schedule, & Cost Planning
- Getting Email Right Series
- Planning Documents
- Project Selection & Initiation
- Writing and Preparing an Effective Speech
- Ensuring Successful Presentation Delivery
- Presenting Virtually
- Telling a Business Story
- Building Your Presentation
- Planning an Effective Presentation
- Building Personal Power through Influence
- Strategically Focused Project Management
- Ethics and Project Management
- Project Management Introduction (PMBOK® Guide Sixth Edition)
- Taking Final Steps to Bring a Project to its Close
- Signing in & Setting Up in OneDrive for Business 2020
- Navigating through Changes and Conflicts in Projects
- Running Meetings in Better Directions
- New Project Manager Essentials
- Gaining a Positive Perspective on Feedback
- Managing a Project to Minimize Risk and Maximize Quality
- Building Trust with Business Ethics
- Creating a Project Schedule and Budget
- Developing Personal Accountability
- Defining a Project Scope and Team
- Be Liked and Respected in the Workplace
- Planning an Effective Performance Appraisal
- Confronting Workplace Conflict
- Managing in a Crisis
- Understanding Unconscious Bias
- Creating a Plan for Performance Management
- Using Business Etiquette to Increase Your Professionalism
- Maricel Gavino's Transcript
- Maricel Gavino's Wallet
- About Accredible