Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Marina Ropot's Credentials
- Marina Ropot's Wallet
- Communication & Listening Skills
- Customer Relationships
- Shaping the Customer Experience across Digital and Physical Channels
- Be Liked and Respected in the Workplace
- Enhancing the Customer Experience with HCI
- Exploring Customer Journey Mapping
- Achieving Customer-centric Design with User Personas
- How to Manage Difficult Conversations
- Understanding the Digital Customer
- Business Intelligence: Project Data Analysis
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Managing Your Time So It Doesn’t Manage You
- Maximize Your Productivity by Managing Time and Tasks
- Avoid Procrastination by Getting Organized Instead
- Organize Your Physical and Digital Workspace
- Achieve Productivity in Your Personal Life
- The Art of Staying Focused
- Getting the Details Right: Spelling Basics
- Make The Time You Need: Get Organized
- Aligning Goals and Priorities To Manage Time
- Detail-oriented and Organizational Skills
- Customer Service Representative Journey
- Leveraging the Power of Analogical Thinking
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- Assessing Your Organization's Risks
- Getting to the Root of a Problem
- Responding Effectively to Risks
- Using Strategic Thinking to Consider the Big Picture
- Identifying Risks in Your Organization
- Defining Alternative Solutions to a Problem
- Problem Solving
- Making the Most of Making Mistakes
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- Listening Even When It's Difficult to Listen
- Developing Your Business Ethics
- Developing a Personal Accountability Framework
- Becoming More Professional through Business Etiquette
- Becoming an Accountable Professional
- The Building Blocks of Building Trust
- Do We Have A Failure to Communicate?
- Becoming Your Own Best Boss
- Building Your Professional Network
- Professionalism, Accountability, & Ethics
- Communication Skills
- Trust Building through Effective Communication
- The Art and Science of Communication
- Making an Impact with Non-verbal Communication
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Key Concepts and the Four Dimensions of Service Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Taking Effective and Professional Notes
- Controlling Conflict, Stress, and Time in Customer Service
- Providing Telephone Customer Service
- Providing On-site Customer Service
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Building Customer Relationships in a Virtual Environment
- Communicating Effectively with Customers
- Using Active Listening in Workplace Situations
- Interacting with Customers
- Embracing a Customer-obsessed Mentality
- Polishing Your Skills for Excellent Customer Service
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- Basics of Customer Service
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Marina Ropot's Transcript
- Marina Ropot's Wallet
- About Accredible