Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Marjorie Lopez's Credentials
- Marjorie Lopez's Wallet
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- CGI Annual Tour F2025
- The Service Value Chain and General Management Practices
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- ITIL® 4 Foundation: Key Concepts of Service Management
- Generative AI and Its Impact to Everyday Business
- Establishing AI Guardrails and Governance
- ITIL® 4 Foundation: Introduction
- CGI Annual Tour F2024: Corporate Services (retired October 2023)
- Applying Virtual Assistant Technology
- Serving Digital Customers with Omnichannel
- Transforming the Workplace Using Artificial Intelligence
- Creating Engagement with Virtual Reality
- Shaping the Customer Experience across Digital and Physical Channels
- Using Robots and RPA in the Workplace
- Effective Edge Computing
- Understanding Augmented Reality in Business
- Connecting with the Internet of Things
- Understanding the Digital Customer
- CGI APAC: Customer Experience Journey
- Exploring Business Process Automation
- Implementing a Process Automation Strategy
- Getting Started with Machine Learning
- Enhancing the Customer Experience with HCI
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Expert Insights on Call Center Operations Management
- Providing Telephone Customer Service
- Providing On-site Customer Service
- Rapport Building in Customer Service
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Generating Effective Solutions
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Leadership Insights on Leading Innovation
- Leading Innovation
- Software Development Concepts: Software Development Glossary
- Marjorie Lopez's Transcript
- Marjorie Lopez's Wallet
- About Accredible