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- AWS Cloud Practitioner 2020: Cloud & the Value Proposition
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- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
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- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- ITIL® 4 Foundation: Key Concepts of Service Management
- Troubleshooting Common Security Issues
- Matthew Grenig's Transcript
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