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- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Expert Insights on Time Management
- Aligning Goals and Priorities To Manage Time
- Key Concepts and the Four Dimensions of Service Management
- Organizing Your E-mail
- Writing Effective E-mails and Instant Messages
- Sending E-mails to the Right People
- Expert Insights on Email Productivity
- Getting Email Right Series
- Expert Insights on Difficult Conversations
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Agile Principles and Methodologies
- Communicating with Confidence
- Trust Building through Effective Communication
- Overview of the ITIL® Service Lifecycle
- ITIL® Service Strategy Processes
- ITIL® Service Transition Concepts and Processes
- ITIL® Service Strategy Concepts
- ITIL® Service Operation Concepts
- ITIL® Service Operation Processes
- ITIL® Service<br/>Design Concepts
- ITIL® Service Design Processes
- ITIL® Continual Service Improvement
- Google Slides: Getting Started
- Google Drive: Organizing Documents
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- Google Drive: Working More Efficiently
- Google Drive: Getting Started
- CompTIA A+ 220-1001: Laptops Features & Mobile Device Types
- IT Security Fundamentals
- CompTIA A+ 220-1001: Troubleshooting
- CompTIA A+ 220-1002: Software Troubleshooting
- Google Docs: Getting Started
- CCENT: Overview of Networking
- Networking Fundamentals
- Accessing & Managing Files
- Windows 10: Exploring the May 2019 Update
- Windows 10: Exploring the November 2019 Update
- Mayank Sharma's Transcript
- Mayank Sharma's Wallet
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