Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Megan McFarlane's Credentials
- Megan McFarlane's Wallet
- Customer Service: Discovering Customer Needs
- Customer Service: Adapting to Your Customers' Cues
- Customer Service: Strengthening Your Service Skills
- Preparing Financial Statements and Closing Accounts
- Customer Service: Generating Effective Solutions
- Building Customer Relationships in a Virtual Environment
- Customer Service: Fostering a Service Mindset
- Digital Transformation Insights: Finance, Accounting & IT Functions
- Key Accounting Concepts and Principles
- Basic Accounting Concepts for Non-financial Professionals
- Customizing Gmail & managing accounts in Gmail 2023
- Basic Budgeting Concepts for Non-financial Professionals
- Installing & Setting Up the Application in QuickBooks Desktop Pro 2020
- Product Management: Market Research Basics
- Fundamentals of AI & ML: Foundational Data Science Methods
- Leadercamp on-demand: Artificial Intelligence-Powered Personal Branding
- Working with Files, Documents, and Reports in QuickBooks Desktop Pro 2020
- Getting Better Acquainted with QuickBooks Desktop Pro 2020
- Setting Up Invoicing, Bills, and Payment in QuickBooks Desktop Pro 2020
- Dealing with Customers, Sales, and Tax in QuickBooks Desktop Pro 2020
- Managing Accounts, Vendors, & Inventory in QuickBooks Desktop Pro 2020
- Recording, Posting, and Balancing the Books
- Embracing the Digital Opportunity
- Expanding Your Digital Mindset
- Assessing Digital Challenges and Risks
- Reaching Customers Digitally
- Add Your Custom Content
- Embracing a Digital Mindset
- Marketing in the Digital World
- Digital Challenges and Risks
- Keeping Your Skill Set Current in the Digital Economy
- Developing and Supporting an Agile Mindset
- Social Media and Social Selling
- Building Digital Dexterity in Organizations
- Driving Change: A Playbook of Best Practices for a Digital Transformation
- Assessing Organizational Risks
- Managing Organizational Risks
- Digital Opportunities
- Customer Service in a Digital World
- Embracing a Customer-obsessed Mentality
- Digital Transformation Insights: Marketing, Sales & Engineering Functions
- Design Thinking for Innovation: Defining Opportunities
- Shaping the Customer Experience across Digital and Physical Channels
- Framing Opportunities for Effective Data-driven Decision Making
- Exploring Customer Journey Mapping
- Achieving Customer-centric Design with User Personas
- Recognizing Organizational Risks
- Social Selling using Social Media
- Digital Marketing through Websites and Email
- Delivering Project Quality (2021 Update)
- Planning and Managing Project Compliance (2021 Update)
- Understanding Approaches to Social Media Communication
- Effective Digital Community Management
- Building a Digital Market via Websites and Email
- Marketing: The Process and Functions that Build Customer Relationships
- Creating Brands through People and Planning
- The Four Ps: Essential Factors in Marketing
- Building Trust: Ethics and the Marketing Mix
- Building a Circle of Connections for Networking Success
- Using Lean to Reduce Waste and Streamline Value Flow
- Learning from Failure and Success
- Developing Talent through Succession Planning
- Organizational Success through Transformational HR
- Setting Strategic Goals for HR
- Transforming Talent Management
- Embracing Agile at Scale
- Enabling Business Process Improvement
- Developing a Mindset of Growth and Learning
- Making the Case for Your Business Project
- Onboarding Excellence for HR Professionals
- Basics of Accounting for Non-financial Professionals
- Conducting an Effective Hiring Interview
- Enhancing Hiring Decisions with Effective Applicant Screening
- Leadercamp on-demand: Demystifying the 2024 HRCI® Exam Refresh
- Unlocking Business Solutions with AI-Powered Analytics
- Reimagining Product Management with Generative AI
- Recognizing Hallucinations, Inaccuracies, and Bias in AI
- Using AI to Improve the Employee Experience
- Encouraging Innovation and Experimentation with AI
- Leading through the AI Disruption with Empathy
- Fostering a Growth Mindset in the Age of AI
- Leveraging Analytical and Critical Thinking to Implement AI
- Embracing Risk and Learning from Setbacks with AI Projects
- Navigating AI Ethical Challenges and Risks
- Establishing AI Guardrails and Governance
- Reimagining Marketing with Generative AI
- Reimagining the Sales Process with Generative AI
- Harnessing the Disruption of Generative AI
- Reimagining the Customer Experience with Generative AI
- Leading in the Age of Generative AI
- Resolving Workplace Conflict
- Handling Team Conflict
- Delivering Feedback That Encourages Growth
- Receiving Feedback with an Open Mind
- Working Well with Others
- Conflict in the Workplace
- Giving and Receiving Feedback
- Aspire Academy Team Captain Program
- Confronting Workplace Conflict
- The First-Time Manager
- Developing as a Leader
- Managing a Team
- Managing People
- Keeping Your Coachee Committed and Accountable
- Unlocking the Power of Upward Delegation
- Leadership Transitions: Moving into Middle Management
- Taking Your Team to the Next Level with Delegation
- Making Change Stick
- Facilitating Sustainable Change
- Moving Forward with Change Planning
- Leading Your Team through Change
- Leading an Innovation Culture to Future-proof Your Organization
- Navigating Your Team through Strategic Change
- Business Execution: How Things Get Done
- Synchronize Goals to Optimize Your Team
- Building the Foundation for an Effective Team
- Opening & Setting Up in Word 2019 for Windows
- CAPM®: Business Analysis Framework
- CAPM®: Common Project Management Methods
- CAPM®: Common Project Management Artifacts
- CAPM®: Other Adaptive Methodologies
- CAPM®: Key Project Management Calculations
- CAPM®: Agile Adaptive Project Management
- CAPM®: Applying Essential Formulas
- CAPM®: Measurement Performance Domain
- CAPM®: Performance Measurement Metrics
- CAPM®: Project Tailoring
- CAPM®: Delivery Performance Domain
- CAPM®: Project Planning Artifacts - Part 2
- CAPM®: Uncertainty Performance Domain
- CAPM®: Project Planning Artifacts - Part 1
- CAPM®: Common Project Management Models
- CAPM®: Work Performance Domain
- CAPM®: Project Performance Domains
- CAPM®: Stakeholder Performance Domain
- CAPM®: Team Performance Domain
- CAPM®: Development Approach & Life Cycle Domain
- CAPM®: Planning Performance Domain
- CAPM®: Project Principles
- CAPM®: Project Roles & Responsibilities
- CAPM®: Project Lifecycles
- CAPM®: Project Functions
- CAPM®: Project Management Key Concepts
- Coaching Techniques That Inspire Coachees to Action
- Creating a Coaching at Scale Program
- Becoming Your Own Best Coach
- Gauging Your Leadership Performance
- Leading through Inspiration
- Developing Personal Accountability
- Taking Responsibility for Your Accountability
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Promoting a Positive Work Environment
- Leading Inclusively Leadercamp: Session Replay
- Understanding Bias in Data Bootcamp: Session 1 Replay
- Managing Multigenerational Employees
- Your Role in Workplace Diversity
- Becoming a DEI Ally and Agent for Change
- Adopting an Inclusion Mindset at Work
- Recognizing and Addressing Micro-behaviors in the Workplace
- Acting with Diplomacy and Tact
- Understanding Implicit Biases
- Workplace Diversity, Equity, and Inclusion in Action
- Moving from Bias to Inclusion in a DEI Journey
- How Culture Impacts Communication
- Using Communication Strategies to Bridge Cultural Divides
- Building Shared Understanding across Cultural Divides
- Bridging Differences in Cross-cultural Communication
- Advancing DEI with Agility
- Embedding Inclusion into Everyday Experiences
- Reimagining the Employee Experience: DEI from Hire to Retire
- Neurodiversity in the Workplace
- Embracing the Power of Diversity and Inclusion featuring Special Olympics
- Great Leaders Must Be Inclusive featuring Special Olympics
- Adopting New Leadership Mindsets to Drive DEI
- Activating DEI Culture Shifts
- Using the Parts of Speech
- Measuring Outcomes and Using KPIs
- Positive Atmosphere: How Organizational Learning Drives Positive Change
- Prospecting: Panning for Sales Gold
- Art and Science of Behavioral Interviewing
- Bridging the Diversity Gap
- Engaging the Power of a Multigenerational Workforce
- Hiring for Diversity
- Leadership Transitions: Becoming a Frontline Manager
- Running Meetings in Better Directions
- Aligning Goals and Priorities To Manage Time
- Sign-in & Setup with Salesforce Lightning
- Be Productive by Working Efficiently
- Building Rapport through Strong Collaboration
- Completing tasks
- Skills Builder - Problem Solving
- Analysing complext problems and solutions
- Implmenting strategic plans
- Exploring problems
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Top Soft Skills for Career Success - English
- Service Orientation
- Polishing Your Skills for Excellent Customer Service
- Getting What You Expect from Your Delegate
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Dealing with Customer Service Incidents and Complaints
- Engaging and Challenging Your Top Performers
- Boosting Performance with the Employee Appraisal Process
- People Management
- Choosing and Preparing Your Delegate
- Being a Fair and Caring Manager
- Unleashing Personal and Team Creativity
- Developing Emotional Intelligence
- Navigating Other People's Emotions
- Navigating the Workplace with Emotional Intelligence
- Facing the Management Challenges of Difficult Behavior and Diverse Teams
- Effectively Directing and Delegating as a Manager
- The Reality of Being a First-time Manager
- Negotiating the Best Solution
- The First Steps in Negotiating
- Managing Employee Development
- Emotional Intelligence
- Creativity
- Negotiation
- Embedding Data-driven Decisions into Organizational Culture
- Being an Effective Team Member
- Strategies for Building a Cohesive Team
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Verifying and Building on Creative Ideas
- Effective Team Communication
- Defining Alternative Solutions to a Problem
- Complex Problem Solving
- Coordinating with Others
- Critical Thinking
- Judgment and Decision Making
- Investigating Arguments
- Getting to the Root of a Problem
- Confronting Your Assumptions
- Reaching Sound Conclusions
- Positive Atmosphere: Establishing a Positive Work Environment
- Choosing and Using the Best Solution
- Gaining Insight through Organizational Awareness
- Critical Thinking: Challenging Assumptions
- Cognitive Flexibility
- Generative AI and Its Impact to Everyday Business
- Leveraging AI as a Team Member
- Negotiating Well and Going for the Close
- Evolving Your Power and Influence
- Expert Insights on Influence & Persuasion
- Captivate Everyone You Meet and Never Be Forgotten, Overlooked or Interrupted Again
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Trust Building through Effective Communication
- The Art and Science of Communication
- The Power of Insight: How Self-Awareness Helps Us Succeed at Work and in Life
- The Creativity Leap: Unleash Curiosity, Improvisation, and Intuition at Work
- Leadership Insights on Networking with your Peers
- Leading Your Life and Work
- Leadership Insights on Leading with Agility
- Expert Insights on Women in Leadership
- Leading through Problem Solving and Decision Making
- Leadership Insights on Leading with Executive Presence
- Leadership Insights on Developing Women Leaders
- Becoming a Successful Collaborator
- Sharing a Vision
- Managing Motivation during Organizational Change
- Managing Your Time So It Doesn’t Manage You
- Six Sigma: Team Basics, Roles, and Responsibilities
- Saving Time by Setting Goals
- Leading by Motivating
- Facing Challenges as a First-time Manager
- The Evolution of the Black Corporate Experience: Session Replay
- Devising a Winning Recruitment Strategy
- Influencing through Positive Leadership
- Megan McFarlane's Transcript
- Megan McFarlane's Wallet
- About Accredible