Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Michael Clavell's Credentials
- Michael Clavell's Wallet
- Communicating Effectively with Customers
- Interacting with Customers
- Expert Insights on Essential Customer Service Skills
- Controlling Conflict, Stress, and Time in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Expert Insights on Call Center Operations Management
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Designing a Customer Service Strategy
- Providing Telephone Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Expert Insights on Selling Essentials
- Negotiating Well and Going for the Close
- The Value Proposition: Getting Your Pitch Right
- Prospecting: Panning for Sales Gold
- The Discovery Meeting: Starting Off on the Right Foot
- Turning Objection into Opportunity during a Sales Call
- Michael Clavell's Transcript
- Michael Clavell's Wallet
- About Accredible