Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Michael MacDonald's Credentials
- Michael MacDonald's Wallet
- Motivation and Performance
- Sales Manager Journey
- Coaching and Training a Sales Team
- Customer Service and Satisfaction
- Embracing a Customer-obsessed Mentality
- Expert Insights on Establishing a Learning Culture
- Expert Insights on Motivating People
- Expert Insights on Performance Management & Measurement
- Coaching Techniques That Inspire Coachees to Action
- Leading by Motivating
- Taking the Lead with Workplace Motivation and Engagement
- Expert Insights on Coaching
- Expert Insights on Driving Performance
- Keeping Your Coachee Committed and Accountable
- Detecting and Dealing with Performance Problems
- Managing Employee Development
- Creating a Plan for Performance Management
- Designing a Customer Service Strategy
- Planning an Effective Performance Appraisal
- Synchronize Goals to Optimize Your Team
- Cultivating a Passion for Learning in Yourself and Others
- Teambuilding and Management
- Communicating Effectively with Customers
- Facing Confrontation in Customer Service
- Keeping Top Performers Challenged
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Polishing Your Skills for Excellent Customer Service
- Controlling Conflict, Stress, and Time in Customer Service
- Interacting with Customers
- Strategies for Building a Cohesive Team
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Handling Team Conflict
- Effective Team Communication
- Encouraging Team Communication and Collaboration
- Building the Foundation for an Effective Team
- Developing a Successful Team
- Marketing: The Process and Functions that Build Customer Relationships
- Creating Brands through People and Planning
- The Four Ps: Essential Factors in Marketing
- Selling Skills
- Expert Insights on Selling Essentials
- Negotiating Well and Going for the Close
- The Discovery Meeting: Starting Off on the Right Foot
- Turning Objection into Opportunity during a Sales Call
- The Value Proposition: Getting Your Pitch Right
- Prospecting: Panning for Sales Gold
- Michael MacDonald's Transcript
- Michael MacDonald's Wallet
- About Accredible