Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Michele Restano's Credentials
- Michele Restano's Wallet
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- Managing with a Cost-control Mindset
- Strategically Focused Project Management
- Service Integration & Orchestration
- Aligning Unit Goals and Imperatives
- Aligning Goals and Priorities To Manage Time
- Polishing Your Skills for Excellent Customer Service
- Expert Insights on Essential Customer Service Skills
- Communicating Effectively with Customers
- Interacting with Customers
- Expert Insights on Receiving Feedback
- Gaining a Positive Perspective on Feedback
- Polishing Your Feedback Skills
- Expert Insights on Giving Feedback
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- How to Manage Difficult Conversations
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Resolving Workplace Conflict
- Communicating with Confidence
- Building the Foundation for an Effective Team
- Trust Building through Effective Communication
- The Art and Science of Communication
- Making an Impact with Non-verbal Communication
- Do We Have A Failure to Communicate?
- Handling Team Conflict
- Facing the Management Challenges of Difficult Behavior and Diverse Teams
- Developing a Successful Team
- Leading a Cross-functional Team
- Encouraging Team Communication and Collaboration
- Managing in a Crisis
- Strategies for Building a Cohesive Team
- Strategies for Managing Technical Teams
- Knowing When to Take Strategic Risks
- Embracing a Customer-obsessed Mentality
- Developing a Growth Mindset
- Leading through Problem Solving and Decision Making
- Saving Time by Setting Goals
- Acting with Diplomacy and Tact
- The Building Blocks of Building Trust
- Navigating Challenging Situations with Diplomacy and Tact
- Being a Responsible Corporate Digital Citizen
- Expert Insights on Ethics
- Coaching Techniques That Inspire Coachees to Action
- Keeping Your Coachee Committed and Accountable
- Developing Your Business Ethics
- Using Strategic Thinking to Consider the Big Picture
- Identifying Risks in Your Organization
- Managing a Project to Minimize Risk and Maximize Quality
- Key Elements of Business Execution
- Preparing and Implementing a Business Plan
- Business Analysis Activities and Tools
- Project Evaluation: Defining Success Metrics
- ITIL® 4 Foundation: Introduction
- Michele Restano's Transcript
- Michele Restano's Wallet
- About Accredible