Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Michelle Mentzer's Credentials
- Michelle Mentzer's Wallet
- Creating documents efficiently with Copilot for Microsoft 365
- Discovering Copilot for Windows 11
- Optimizing communication & information with Copilot for Microsoft 365
- Becoming an Effective Cross-functional Team Member
- Bridging the Diversity Gap
- Proven Techniques for Technical Communication
- Set Your Workspace Up For Success
- Unleashing Potential through People Development
- Listening to Engage, Empower, and Influence
- Critical Thinking: Challenging Assumptions
- Innovating with the Customer in Mind
- Taking the Lead with Workplace Motivation and Engagement
- Embracing Risk and Learning from Setbacks with AI Projects
- Leveraging Analytical and Critical Thinking to Implement AI
- Engage Your Learners and Measure Success
- Manage Your Content in Percipio
- Percipio Admin Certification Level 1 "Admin Essentials"
- Add Your Custom Content
- Manage Live Courses
- Organize the Library and Content
- Engage Learners
- Measure Success
- Get to Know Percipio
- Lay the Foundation for Your New Percipio Site
- New Site Setup Overview
- Percipio Overview
- Create and Manage User Accounts
- Brand and Configure your Site
- Launch to Users
- Leveraging AI as a Team Member
- Fostering a Growth Mindset in the Age of AI
- Encouraging Innovation and Experimentation with AI
- Leading through the AI Disruption with Empathy
- Customer Archetypes and Skillsoft Essentials Enablement
- Using AI to Improve the Employee Experience
- Leading in the Age of Generative AI
- Unlocking Business Solutions with AI-Powered Analytics
- Reimagining the Sales Process with Generative AI
- Establishing AI Guardrails and Governance
- Reimagining the Customer Experience with Generative AI
- Recognizing Hallucinations, Inaccuracies, and Bias in AI
- Navigating AI Ethical Challenges and Risks
- Generative AI and Its Impact to Everyday Business
- Skillsoft Coaching Pitch Badging for AE/CSMs
- Harnessing the Disruption of Generative AI
- The Role of ChatGPT in Shaping Our Future
- Skillsoft Coaching Enablement
- Problem Solving: Generating Solutions
- ChatGPT's Impact on Various Industries
- Codecademy from Skillsoft Product Introduction
- Ethical, Privacy, & Intellectual Property Considerations for ChatGPT
- ChatGPT & Its Practical Use Cases
- Percipio Introduction and Enablement
- Tech and Dev Subscription Enablement
- Customer Success Manager Journey
- Unleashing Personal and Team Creativity
- Becoming a Continuous Learner
- How to Learn Effectively
- Keeping Your Skill Set Current in the Digital Economy
- Developing a Team of Creative Gurus
- Developing a Growth Mindset
- Verifying and Building on Creative Ideas
- Uncovering and Utilizing Your Talents and Skills
- Self-improvement for Lifelong Success
- Curiosity and Creativity
- Cultivating a Passion for Learning in Yourself and Others
- Sales & Presentation Skills
- Positioning Powerful Messages to Enable Action
- Motivating Action with a Compelling and Data-driven Story
- Running Meetings in Better Directions
- Planning Meetings Fit for Purpose
- Capturing the Attention of Senior Executives
- Building Your Presentation
- Ensuring Successful Presentation Delivery
- The Discovery Meeting: Starting Off on the Right Foot
- Turning Objection into Opportunity during a Sales Call
- The Value Proposition: Getting Your Pitch Right
- Planning an Effective Presentation
- Communication & Listening Skills
- Expert Insights on Difficult Conversations
- Become a Great Listener
- How to Manage Difficult Conversations
- Using Active Listening in Workplace Situations
- Dealing with Customer Service Incidents and Complaints
- A Customer First Mindset
- Expert Insights on Listening
- Shaping the Customer Experience across Digital and Physical Channels
- Enhancing the Customer Experience with HCI
- Achieving Customer-centric Design with User Personas
- Communicating Effectively with Customers
- Interacting with Customers
- Listening Even When It's Difficult to Listen
- Facing Confrontation in Customer Service
- Understanding the Digital Customer
- Six Sigma Black Belt: Determining Requirements from the Voice of the Customer
- Exploring Customer Journey Mapping
- Six Sigma Voice of the Customer
- Customer Relationships
- Expert Insights on Networking & Building Relationships
- Expert Insights on Customer Relationships
- Polishing Your Skills for Excellent Customer Service
- Be Liked and Respected in the Workplace
- Designing a Customer Service Strategy
- Becoming a DEI Ally and Agent for Change
- Adopting an Inclusion Mindset at Work
- Recognizing and Addressing Micro-behaviors in the Workplace
- Rapport Building in Customer Service
- Moving from Bias to Inclusion in a DEI Journey
- Workplace Diversity, Equity, and Inclusion in Action
- Optimizing Your Workplace Well-being
- Preparing Impactful Presentations that Drive Decision Makers to Action
- Building Customer Relationships in a Virtual Environment
- Writing Effective E-mails and Instant Messages
- Bridging Differences in Cross-cultural Communication
- The Creativity Leap: Unleash Curiosity, Improvisation, and Intuition at Work
- Communicating with Confidence
- Embracing a Customer-obsessed Mentality
- Michelle Mentzer's Transcript
- Michelle Mentzer's Wallet
- About Accredible