Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Miguel Avila's Credentials
- Miguel Avila's Wallet
- Developing and Supporting an Agile Mindset
- Getting Started with Design Thinking
- Influencing through Positive Leadership
- Improving Your Memory Skills
- Communication Skills
- Time Management
- Organizational Skills
- Set Your Workspace Up For Success
- Verifying and Building on Creative Ideas
- Using Punctuation Marks
- Making Change Stick
- Confronting Workplace Conflict
- Conquering the Challenges of Public Speaking
- Problem Solving
- Detail-Oriented
- Customer Service
- Communication Skills
- Making the Most of an Organizational Change
- Learning from Failure and Success
- Telling a Business Story
- Preparing for Pandemic and Crisis
- Navigating the Post-Pandemic Workplace
- Getting Set-up at Home
- Efficiency & Productivity in the New Normal
- Your New Work (and Home) Environment
- Becoming a Continuous Learner
- Managing Pressure and Stress to Optimize Your Performance
- Contributing as a Virtual Team Member
- Establishing Effective Virtual Teams
- A Difficult Boss Doesn't Have to Be a Difficult Problem
- Administrative Support: Working in Partnership with Your Boss
- Capturing the Attention of Senior Executives
- Managing Up & Across
- Retail Sales Associate Journey
- Leading Collaboration
- Communicating with Confidence
- Encouraging Team Communication and Collaboration
- Teamwork and Collaboration
- Communication Skills
- Effective Team Communication
- Developing a Mindset of Growth and Learning
- Pandemic Preparedness and Management
- Becoming a Successful Collaborator
- Leading in the Post-pandemic Workplace
- Managing with a Cost-control Mindset
- Exploring Virtual Collaboration
- Leading in a Hybrid Workplace
- Leading by Motivating
- Leading Your Team through Change
- Cultivating Cross-functional Team Collaboration
- Customer Service Skills
- Organization Skills & Time Management
- Taking the Lead with Workplace Motivation and Engagement
- Building Shared Understanding across Cultural Divides
- Remaining Tactful and Diplomatic under Pressure
- Developing Personal Accountability
- Embracing Change at Work
- Mindfulness, Accountability, and Resilience
- Empathy and Emotional Intelligence
- Understanding Unconscious Bias
- Becoming an Emotionally Intelligent Leader
- Keeping Your Coachee Committed and Accountable
- Navigating Other People's Emotions
- Managing in a Crisis
- The Reality of Being a First-time Manager
- Polishing Your Feedback Skills
- Negotiating the Best Solution
- Earning and Offering Trust at Work
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Receiving Feedback with an Open Mind
- Developing Emotional Intelligence
- Navigating Challenging Situations with Diplomacy and Tact
- Navigating Your Own Emotions
- Navigating the Workplace with Emotional Intelligence
- Acting with Diplomacy and Tact
- Customer Service and Satisfaction
- Resolving Workplace Conflict
- Developing a Team of Creative Gurus
- Keeping Business Calls Professional
- Positive Atmosphere: How Organizational Learning Drives Positive Change
- Ethics and Project Management
- Being a Fair and Caring Manager
- Leveraging the Power of Analogical Thinking
- Becoming a DEI Ally and Agent for Change
- Accessing & creating meetings in Google Meet for Web
- Leading through Inspiration
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- Achieving Customer-centric Design with User Personas
- Assessing Your Organization's Risks
- Responding Effectively to Risks
- Using Strategic Thinking to Consider the Big Picture
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Identifying Risks in Your Organization
- The Discovery Meeting: Starting Off on the Right Foot
- Defining Alternative Solutions to a Problem
- Prospecting: Panning for Sales Gold
- Customer Service
- Problem Solving
- Customer Service Representative Journey
- Optimizing Your Workplace Well-being
- Engaging and Challenging Your Top Performers
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Solve Problems Using Systems Thinking in the Workplace
- Maximize Your Productivity by Managing Time and Tasks
- Avoid Procrastination by Getting Organized Instead
- Organize Your Physical and Digital Workspace
- The Art of Staying Focused
- Make The Time You Need: Get Organized
- Do We Have A Failure to Communicate?
- The Value Proposition: Getting Your Pitch Right
- Detail-oriented and Organizational Skills
- Communication Skills
- Assessing Organizational Risks
- Choosing and Using the Best Solution
- Achieve Productivity in Your Personal Life
- Getting the Details Right: Spelling Basics
- Fostering a Growth Mindset in the Age of AI
- The Essentials for Anger Management
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Making the Most of Making Mistakes
- Taking Effective and Professional Notes
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- Trust Building through Effective Communication
- Getting to the Root of a Problem
- Making an Impact with Non-verbal Communication
- Professionalism, Accountability, & Ethics
- Embracing a Customer-obsessed Mentality
- The Art and Science of Communication
- Basics of Customer Service
- Managing Your Time So It Doesn’t Manage You
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Organizations Change So Get Ready
- Negotiating Well and Going for the Close
- Creating Effective Social Customer Service
- Working Well with Others
- Social Media and Social Selling
- Building Customer Relationships in a Virtual Environment
- Generative AI and Its Impact to Everyday Business
- Take a Deep Breath and Manage Your Stress
- Learning from Failure
- Effective Digital Community Management
- Defining a Project Scope and Team
- Being an Effective Team Member
- Aligning Goals and Priorities To Manage Time
- Building Personal Power through Influence
- Managing Motivation during Organizational Change
- Influencing and Persuading Others
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Customer Service: Strengthening Your Service Skills
- Facing Confrontation in Customer Service
- Designing a Customer Service Strategy
- Customer Service: Generating Effective Solutions
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Interpreting Customers’ Service Priorities
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Discovering Customer Needs
- Customer Service: Adapting to Your Customers' Cues
- Polishing Your Skills for Excellent Customer Service
- Customer Service: Engaging with Customers
- Customer Service: Fostering a Service Mindset
- Miguel Avila's Transcript
- Miguel Avila's Wallet
- About Accredible