Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Mila Hillgrove's Credentials
- Mila Hillgrove's Wallet
- Organizing emails in Outlook 365
- Sending E-mails to the Right People
- Polishing Your Skills for Excellent Customer Service
- Dealing with Customer Service Incidents and Complaints
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Customer Service: Engaging with Customers
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Reasoning, Decision Making, and Critical Thinking
- Choosing and Using the Best Solution
- Outwitting Your Cognitive Bias
- Defining Alternative Solutions to a Problem
- Getting to the Root of a Problem
- Mila Hillgrove's Transcript
- Mila Hillgrove's Wallet
- About Accredible