Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Mishel Downie's Credentials
- Mishel Downie's Wallet
- Building and Training the Project Team (2021 Update)
- Understanding Bias in Data Bootcamp: Session 1 Replay
- Understanding Bias in Data Bootcamp: Session 2 Replay
- Data Science for Managers 2023 Bootcamp: Session 3 Replay
- Data Literacy for All Bootcamp: Session 1 Replay (May 2023)
- Data Literacy for All Bootcamp: Session 4 Replay (October/November 2023)
- Being a Fair and Caring Manager
- Let’s Talk About the PMBOK 7 Replay
- Data Literacy for All Bootcamp: Session 2 Replay (May 2023)
- Data Literacy for All Bootcamp: May 2024 Session 3 Replay
- Data Visualization and Storytelling 2023 Bootcamp: Session 4 Replay
- Data Visualization and Storytelling 2023 Bootcamp: Session 3 Replay
- Data Visualization and Storytelling 2023 Bootcamp: Session 2 Replay
- Removing Systemic Bias from Organizational Culture: Session Replay
- Data Visualization and Storytelling 2023 Bootcamp: Session 1 Replay
- Data Literacy for All Bootcamp: Session 4 Replay (May 2023)
- Data Literacy for All Bootcamp: Session 3 Replay (May 2023)
- Data Literacy for All Bootcamp: Session 2 Replay (October/November 2023)
- Agile Project Management Bootcamp: Session 1 Replay
- Project Management Fundamentals Bootcamp: Session 2 Replay
- Project Management Fundamentals Bootcamp: Session 3 Replay
- Project Management Fundamentals Bootcamp: Session 4 Replay
- Data Literacy for All Bootcamp: Session 1 Replay (October/November 2023)
- Design Thinking for Innovation: Stakeholder Engagement
- Achieving Customer-centric Design with User Personas
- Technical Program Management: Managing Change in Technical Programs
- Technical Program Management: An Introduction
- The Consequences of Unacknowledged Grief in the Workplace, powered by MIT SMR
- Embracing Feedback
- Visualizing Data for Impact: Data Storytelling
- Achieve Productivity in Your Personal Life
- The Art of Staying Focused
- Get Organized and Stop Procrastinating
- Become a Better Problem Solver by Telling Better Stories, powered by MIT SMR
- The Simple Way to Make Giving Feedback Easier, powered by MIT SMR
- Receiving Feedback with an Open Mind
- Listening to Engage, Empower, and Influence
- Enhancing Communication through Listening
- Overcoming Barriers to Effective Listening
- Neurodiversity in the Workplace
- Developing Successful Coaching Relationships
- Providing Feedback to Support Neurodiverse Employees, powered by MIT SMR
- Leading with an Inclusive Mindset
- Becoming Your Own Best Coach
- Cultivating Mentor Relationships
- Building High Performance Teams
- Leading through Change
- Moving from Me to We with Delegation
- Six Sigma Process Documentation and Analysis
- Managing Sales Data in Dynamics 365 for Sales
- Workplace Diversity, Equity, and Inclusion in Action
- Taking Effective and Professional Notes
- Developing Emotional Intelligence
- Understanding Unconscious Bias
- Working Well with Others
- Building Up Your Emotional Intelligence
- Nurturing Your Own Wellbeing as a Leader
- Becoming Authentic, Accountable, and Trustworthy
- Building Your Emotional Intelligence as a Leader
- Working Collaboratively with Experts
- Giving Effective Feedback
- Becoming an Influential Leader
- Fostering Cross-functional Collaboration
- Amplifying Your Executive Presence as a Leader
- Leading for Results
- Leadership Insights on Coaching
- Coaching for Success
- Developing Future-Ready Skills With Peer Coaching, powered by MIT SMR
- Bad Apples or Bad Leaders?, powered by MIT SMR
- Becoming a Frontline Manager
- Forging New Paths: Women's Advancement In Life and Work
- Building Your Bounce
- Leadership Insights on Mindfulness
- Take a Deep Breath and Manage Your Stress
- Evolving Your Power and Influence
- The Get Better Mindset
- Leadership Insights on Leader Transitions
- Leadership Insights on Networking with your Peers
- Amplifying Your Voice
- Leading Your Life and Work
- The Power of Insight: How Self-Awareness Helps Us Succeed at Work and in Life
- The Creativity Leap: Unleash Curiosity, Improvisation, and Intuition at Work
- Leadership Insights on Leading with Agility
- Leadership Insights on Leading with Executive Presence
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Trust Building through Effective Communication
- The Art and Science of Communication
- Leadership Insights on Developing Women Leaders
- Sales Manager Journey
- Customer Service and Satisfaction
- Polishing Your Skills for Excellent Customer Service
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Communicating Effectively with Customers
- Dealing with Customer Service Incidents and Complaints
- Coaching and Training a Sales Team
- Coaching Techniques That Inspire Coachees to Action
- Interacting with Customers
- Rapport Building in Customer Service
- Managing Employee Development
- Designing a Customer Service Strategy
- Selling Skills
- Keeping Your Coachee Committed and Accountable
- The Discovery Meeting: Starting Off on the Right Foot
- Turning Objection into Opportunity during a Sales Call
- The Value Proposition: Getting Your Pitch Right
- Cultivating a Passion for Learning in Yourself and Others
- Negotiating Well and Going for the Close
- Motivation and Performance
- Teambuilding and Management
- Keeping Top Performers Challenged
- Detecting and Dealing with Performance Problems
- Creating a Plan for Performance Management
- Prospecting: Panning for Sales Gold
- Strategies for Building a Cohesive Team
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Handling Team Conflict
- Encouraging Team Communication and Collaboration
- Developing a Successful Team
- The First Steps in Negotiating
- Navigating Other People's Emotions
- Cultivating Empathy and Connection
- Promoting a Positive Work Environment
- Leveraging the Power of Performance Management
- Measuring Outcomes and Using KPIs
- Big Data Fundamentals
- Expert Insights on Negotiation
- Planning an Effective Performance Appraisal
- Effective Team Communication
- Building the Foundation for an Effective Team
- Expert Insights on Strategic Planning & Execution
- Knowing When to Take Strategic Risks
- Spark Next Level Leadership
- Expert Insights on Difficult Conversations
- Leadership Insights on Conflict Management
- Taking the Lead with Workplace Motivation and Engagement
- Optimizing Your Workplace Well-being
- Leadership Insights on Being Accountable
- Six Sigma Black Belt: Multivariate Tools and Nonparametric Tests
- Expert Insights on Selling Essentials
- Six Sigma Black Belt: Lean Improvement Methods and Implementation Planning
- Six Sigma Black Belt: Project Selection, Roles, and Responsibilities
- Leading across Cultures
- Leading through the Challenge of Change
- Leadership Insights on Strategic Thinking
- Leadership Transitions: Moving into Senior Leadership
- Leading through Disruption
- Leading Innovation
- Influencing and Persuading Others
- Leadership Transitions: Moving into Middle Management
- Creating a Successful Business Execution Culture
- Accountable Leadership
- Women in Leadership: Mastering Key Leadership Competencies
- Leadership Insights on Leading a Culture of Execution
- Leading in a Hybrid Workplace
- Saving Time by Setting Goals
- Difficult People: Why They Act That Way and How to Deal with Them
- Embracing a Customer-obsessed Mentality
- Presenting Virtually
- Six Sigma Black Belt: Team Facilitation and Leadership
- Six Sigma Black Belt: Team Dynamics and Training
- Six Sigma Black Belt: Business Case, Project Charter, and Tools
- Six Sigma Black Belt: Strategic Planning and Deployment
- Assessing Digital Challenges and Risks
- Building Rapport through Strong Collaboration
- Advancing DEI with Agility
- Embedding Inclusion into Everyday Experiences
- Adopting an Inclusion Mindset at Work
- Leadership Transitions: Becoming a Frontline Manager
- Six Sigma Black Belt: Determining Requirements from the Voice of the Customer
- Six Sigma Black Belt: Determining Process Performance and Capability
- Six Sigma Black Belt: FMEA and Other Nonstatistical Analysis Methods
- Six Sigma Black Belt: Process Flow Metrics and Analysis Tools
- Six Sigma Black Belt: Probability and Probability Distributions
- Six Sigma Black Belt: Statistical Process Control (SPC) and Control Charts
- Six Sigma Black Belt: Fundamentals of Lean and Six Sigma and their Applications
- Six Sigma Black Belt: Using Lean Control Tools and Maintaining Controls
- Six Sigma Black Belt: Using Basic Statistics and Graphical Methods
- Six Sigma Black Belt: Variances and Proportions, ANOVA, and Goodness-of-fit
- Six Sigma Black Belt: Sustaining Improvements
- Expert Insights on Receiving Feedback
- Six Sigma Black Belt: DFSS Methodologies, Design for X, and Robust Designs
- Six Sigma Black Belt: Measurement Systems and Metrology
- Six Sigma Black Belt: Team Dynamics, Roles, and Success Factors
- Six Sigma Black Belt: Impact on Stakeholders and Benchmarking
- Captivate Everyone You Meet and Never Be Forgotten, Overlooked or Interrupted Again
- Six Sigma Black Belt: Designing, Conducting, and Analyzing Experiments
- Leadership Insights on Transitioning from Frontline Manager to Mid-Level Manager
- Leadership Insights on Judgment and Decisiveness
- Leadership Insights on Leading a Learning Culture
- Six Sigma Black Belt: Using Business and Financial Measures
- Welcome to the Leadership Development Program
- Six Sigma and Lean: Foundations and Principles
- Six Sigma: Quality Tools
- Leadership Insights on Transitioning to Senior Leadership
- Using Strategic Thinking as a Manager
- Leading by Motivating
- Ten common tools in Excel 365
- Enabling Business Process Improvement
- Getting Started in Excel 2016 for Windows
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Expert Insights on Unconscious Bias
- Elisa Vincent on Demystifying The E in DEI
- Mishel Downie's Transcript
- Mishel Downie's Wallet
- About Accredible