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- User Authentication
- Mohamad Faizal's Credentials
- Mohamad Faizal's Wallet
- Facing Challenges as a First-time Manager
- Building Your Presentation
- Ensuring Successful Presentation Delivery
- Architecture Capability Framework
- PRINCE2® Project Management Overview (2017 Update)
- Expert Insights on Presentation Skills
- Planning an Effective Presentation
- Presentation Mastery Series
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- ITIL® Service Operation Processes
- ITIL® Continual Service Improvement
- Citrix XenDesktop 7: Troubleshooting Virtual Desktop Settings
- Implementing Permissions, Shares, & Encryption in Windows
- Device Configuration & Data Access
- Device Configuration & Data Storage
- Data Management & Device Security
- Using Microsoft Identity Management & BYOD Solutions
- Using Microsoft Cloud Services
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Configuring & Using Peripheral Devices in Windows 10
- Managing Programs & File Types in Windows 10
- Using Screenshot Tools in Windows 10
- Ease of Access & Accessibility Tools in Windows 10
- Using the Desktop & Start Screen in Windows 8.1
- Configuring & Optimizing a System in Windows 10
- Protecting & Backing Up Data in Windows 10
- Customizing System Appearance in Windows 10
- Using Windows 10
- Using Cortana in Windows 10
- Installing & Using Windows Universal Apps in Windows 10
- ITIL® Service Transition Concepts and Processes
- Navigating in a Desktop Environment in Windows 10
- ITIL® Service Design Processes
- ITIL® Service Design Concepts
- ITIL® Service Strategy Concepts
- ITIL® Service Strategy Processes
- Creating Presentations in PowerPoint 2016 for Windows
- Formatting Presentations in PowerPoint 2016 for Windows
- Calendar Tools in Outlook 2016 for Windows
- Contact Tools in Outlook 2016 for Windows
- Configuring the Client in Outlook 2016 for Windows
- Organizing Email in Outlook 2016 for Windows
- Sending & Receiving Email in Outlook 2016 for Windows
- Illustrating Email in Outlook 2016 for Windows
- Formatting Email in Outlook 2016 for Windows
- ITIL® Service Operation Concepts
- Accessing & Managing Files in macOS Sierra
- Managing User Accounts in macOS Sierra
- Sign-in & Setup in Convo
- Setting Up in Outlook 2016 for Windows
- Configuring Network & Share Settings
- Overview of the ITIL® Service Lifecycle
- Business Orientation: Strategic Organizational Goals
- Agile Hybrid Approaches
- Value-driven Delivery: Delivering Value in Agile Projects
- Business Strategy: Managing Organizational Value
- Project Management: Scrum Framework for Software Development
- Advanced Scrum for Project Management
- Introduction to the Agile Principles and Mindset Bootcamp: Session 1 Replay
- Agile Software Development: Agile Project Management Techniques
- Agile for Software Development: Lean, Agile, & Scrum Methodologies
- Agile Software Development: Agile Development Life Cycle
- Agile Project Planning
- Agile Project Scheduling and Monitoring
- Agile Principles and Methodologies
- Agile Stakeholder Engagement and Team Development
- Mohamad Faizal's Transcript
- Mohamad Faizal's Wallet
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