Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Mohd Adil's Credentials
- Mohd Adil's Wallet
- Value-driven Delivery: Delivering Value in Agile Projects
- Business Strategy: Managing Organizational Value
- Advanced Scrum for Project Management
- Agile Hybrid Approaches
- Business Orientation: Strategic Organizational Goals
- Project Management: Scrum Framework for Software Development
- Introduction to the Agile Principles and Mindset Bootcamp: Session 1 Replay
- Agile Software Development: Agile Project Management Techniques
- Agile Software Development: Agile Development Life Cycle
- Agile Project Planning
- Agile Stakeholder Engagement and Team Development
- Agile Project Scheduling and Monitoring
- Agile for Software Development: Lean, Agile, & Scrum Methodologies
- Agile Principles and Methodologies
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Release, Service Level, and Availability Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Introduction
- Abbreviating, Capitalizing, and Using Numbers
- Understanding Unconscious Bias
- Overcoming Your Own Unconscious Biases
- Getting the Details Right: Spelling Basics
- Organizing Your E-mail
- Audience and Purpose in Business Writing
- Writing Effective E-mails and Instant Messages
- Clarity and Conciseness in Business Writing
- Using the Parts of Speech
- Using Communication Strategies to Bridge Cultural Divides
- Using Punctuation Marks
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Editing and Proofreading Business Documents
- Sending E-mails to the Right People
- Overcoming Unconscious Bias in the Workplace
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Trust Building through Effective Communication
- The Art and Science of Communication
- How Culture Impacts Communication
- Do We Have A Failure to Communicate?
- Keeping Business Calls Professional
- Writing and Preparing an Effective Speech
- Polishing Your Skills for Excellent Customer Service
- How to Manage Difficult Conversations
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Dealing with Customer Service Incidents and Complaints
- Mohd Adil's Transcript
- Mohd Adil's Wallet
- About Accredible