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- User Authentication
- Nancy Ajami's Credentials
- Nancy Ajami's Wallet
- Information Security: APT Defenses
- Information Security: Subnetting & DNS for Security Architects
- Information Security: Pen Testing
- Auditing & Incident Response
- Information Security: Securing Networking Protocols
- Session & Risk Management
- An Executive's Guide to Security: Protecting Your Information
- Defensible Security
- CISM 2022: Business Continuity & Security
- CISM 2022: Network Security
- Certified in Cybersecurity (CC): Present Threats & Network Security Controls
- CompTIA Cybersecurity Analyst+: Network Security Concepts
- Backup & Recovery: Business Continuity & Disaster Recovery
- Security Best Practices: Network Appliance Security
- Expert Insights on Diversity & Inclusion
- Expert Insights on Unconscious Bias
- Expert Insights on Performance Management & Measurement
- Expert Insights on Managing a Culturally Diverse Team
- Expert Insights on Firing
- Expert Insights on Establishing a Learning Culture
- Financial Statement Analysis for Non-financial Professionals
- Expert Insights on Establishing a Positive Work Culture
- Professional in Human Resources: Benefits
- Expert Insights on Employee Retention
- Professional in Human Resources: Labor Relations
- Professional in Human Resources: Compensation
- Building Career Development Programs and Succession Planning
- Professional in Human Resources: Performance Management
- Professional in Human Resources: Employee Relations
- Professional in Human Resources: Talent Planning
- Professional in Human Resources: Business Environment
- Professional in Human Resources: Business Planning
- Expert Insights on Being a First-time Manager
- Facing Challenges as a First-time Manager
- The Reality of Being a First-time Manager
- Leadercamp on-demand: Women's Career Development Amidst the Pink Pandemic
- How to Manage Difficult Conversations
- Polishing Your Feedback Skills
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Polishing Your Skills for Excellent Customer Service
- Expert Insights on Essential Customer Service Skills
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Engaging with Customers
- Expert Insights on Call Center Operations Management
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Designing a Customer Service Strategy
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Expert Insights on Customer Relationships
- Communicating Effectively with Customers
- Interacting with Customers
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Building Customer Relationships in a Virtual Environment
- Nancy Ajami's Transcript
- Nancy Ajami's Wallet
- About Accredible