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- User Authentication
- Nifras Mohamed's Credentials
- Nifras Mohamed's Wallet
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Trust Building through Effective Communication
- Expanding Your Communication Skill Set
- Enhancing Communication through Listening
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Shaping the Customer Experience across Digital and Physical Channels
- Exploring Customer Journey Mapping
- Communicating Effectively with Customers
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Building Customer Relationships in a Virtual Environment
- Embracing a Customer-obsessed Mentality
- Interacting with Customers
- Customer Service: Engaging with Customers
- Administering Microsoft Teams Bootcamp: Session 2 Replay
- Creating & Setting Up Projects in Jira Cloud
- Administering Microsoft Teams Bootcamp: Session 1 Replay
- Windows 10 Bootcamp: Session 1 Replay
- Windows 10 Bootcamp: Session 2 Replay
- Windows 10 Bootcamp: Session 3 Replay
- Windows 10 Bootcamp: Session 4 Replay
- Release, Service Level, and Availability Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Managing Inventory & Reporting
- Managing Collections
- Managing Clients
- Managing Boundaries
- Maintenance & OS Deployment
- Overview & Prerequisite Setup
- Task Sequences & Application Deployment
- Security Considerations
- Deploying Updates & Endpoint Protection
- Performance & Health Monitoring
- Compliance Settings
- SCCM Administration
- The Service Value Chain and General Management Practices
- Agile Hybrid Approaches
- Value-driven Delivery: Delivering Value in Agile Projects
- Business Strategy: Managing Organizational Value
- Business Orientation: Strategic Organizational Goals
- Introduction to the Agile Principles and Mindset Bootcamp: Session 1 Replay
- Agile Software Development: Agile Project Management Techniques
- Project Management: Scrum Framework for Software Development
- Advanced Scrum for Project Management
- Agile Project Planning
- Agile Principles and Methodologies
- Agile Stakeholder Engagement and Team Development
- Agile Project Scheduling and Monitoring
- Agile for Software Development: Lean, Agile, & Scrum Methodologies
- Agile Software Development: Agile Development Life Cycle
- Nifras Mohamed's Transcript
- Nifras Mohamed's Wallet
- About Accredible