Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Nirojan Jeganathan's Credentials
- Nirojan Jeganathan's Wallet
- Improving Your Technical Writing Skills
- Creating Well-constructed Sentences
- ITIL® 4 Foundation: Key Concepts of Service Management
- Audience and Purpose in Business Writing
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Interacting with Customers
- Getting the Details Right: Spelling Basics
- Clarity and Conciseness in Business Writing
- Abbreviating, Capitalizing, and Using Numbers
- Using Punctuation Marks
- Editing and Proofreading Business Documents
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Organizing Your E-mail
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Writing Effective E-mails and Instant Messages
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Using the Parts of Speech
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Sending E-mails to the Right People
- Effective Stakeholder Communications for Technology Professionals
- Expert Insights on Email Productivity
- Expert Insights on Listening
- Understanding Unconscious Bias
- Overcoming Your Own Unconscious Biases
- Polishing Your Skills for Excellent Customer Service
- Expert Insights on Customer Relationships
- Become a Great Listener
- How to Manage Difficult Conversations
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- How Culture Impacts Communication
- Do We Have A Failure to Communicate?
- Dealing with Customer Service Incidents and Complaints
- Using Communication Strategies to Bridge Cultural Divides
- Keeping Business Calls Professional
- Writing and Preparing an Effective Speech
- Overcoming Unconscious Bias in the Workplace
- Expert Insights on Diversity & Inclusion
- Expert Insights on Organizational Culture
- Expert Insights on Communication Essentials
- Expert Insights on Unconscious Bias
- Proven Techniques for Technical Communication
- Communicating with Confidence
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Trust Building through Effective Communication
- The Art and Science of Communication
- Conquering the Challenges of Public Speaking
- ITIL® 4 Foundation: Introduction
- Nirojan Jeganathan's Transcript
- Nirojan Jeganathan's Wallet
- About Accredible