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- MD-102: Introduction to Windows Endpoint Administration
- Event, Incident, and Problem Management
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- The Service Value Chain and General Management Practices
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- Google Cloud Architect: Solution Management & Testing
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- ITIL® 4 Foundation: Introduction
- Scrum Practices: Managing the Scrum Project
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- Transition to Scrum: Agile Foundation to Scrum
- Transitioning to Scrum
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