Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Olawale Adekola's Credentials
- Olawale Adekola's Wallet
- An Introduction to Generative AI
- ITIL® 4 Foundation: Introduction
- Release, Service Level, and Availability Management
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- The Service Value Chain and General Management Practices
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- Capturing the Attention of Senior Executives
- Writing Effective E-mails and Instant Messages
- Making an Impact with Non-verbal Communication
- Using Communication Strategies to Bridge Cultural Divides
- Sending E-mails to the Right People
- Creating Well-constructed Sentences
- Maintaining a Cohesive Multigenerational Workforce
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Organizing Your E-mail
- Outwitting Your Cognitive Bias
- Navigating Your Own Emotions
- Dealing with Customer Service Incidents and Complaints
- Getting Email Right Series
- Proven Techniques for Technical Communication
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Investigating Arguments
- How Culture Impacts Communication
- Providing Telephone Customer Service
- Reaching Sound Conclusions
- Interacting with Customers
- Confronting Your Assumptions
- Expert Insights on Email Productivity
- Olawale Adekola's Transcript
- Olawale Adekola's Wallet
- About Accredible